Denise Wold
North Port,FL
Summary
Dynamic Patient Relations Representative with proven expertise at First Physician Group in patient registration and appointment coordination. Recognized for exceptional customer service and meticulous HIPAA compliance. Skilled in managing high-volume calls and fostering effective communication between patients and medical staff, ensuring a welcoming environment and streamlined operations.
Overview
5
5
years of professional experience
Work History
Patient Relations Representative
First Physicians Group
02.2021 - Current
- Managed patient check-in and appointment scheduling, ensuring seamless front desk operations.
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Maintained accurate patient records and confidential information in compliance with HIPAA regulations.
- Coordinated communication between patients and medical staff to enhance workflow efficiency.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Skills
Patient check-in
Appointment scheduling
Customer service
HIPAA compliance
Patient record management
Communication coordination
Front office operations
High-volume call handling
Insurance verification
Timeline
Front Desk Receptionist
Sarasota OBGYM
01.2020 - Current
GED -
John Hanncock
08.1990 - 06.1994
Education
GED -
John Hanncock
Miami, FL 08.1990 - 06.1994