Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Work Preference
References
Timeline
Generic

Benigna Alvarez-Favela

Chaparral,NM

Summary

Proven expertise in enhancing patient satisfaction and streamlining operations, demonstrated during my tenure at University Vision Centre. Skilled in patient confidentiality and customer service, I excel in creating trust and efficiency. Achieved significant improvements in patient communication and record accuracy, leveraging my healthcare industry understanding and multitasking abilities. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

4
4
years of professional experience

Work History

Patient Relations Representative

University Vision Centre
10.2021 - Current
  • Enhanced patient satisfaction by addressing concerns and providing timely resolutions.
  • Provided exceptional customer service while fielding incoming phone calls, addressing patient inquiries, and resolving concerns in a professional manner.
  • Managed patient inquiries, scheduling appointments, and maintaining accurate records with attention to detail.
  • Maintained strict confidentiality of patient information in accordance with HIPAA regulations, preserving trust between patients and providers.
  • Collaborated with medical staff to ensure timely and accurate communication of patient needs.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Greeted and assisted patients with check-in procedures.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.

Youth Care Worker

Insight Global
04.2021 - 07.2021
  • Provided a safe and nurturing environment for at-risk youth through consistent supervision and positive reinforcement.
  • Conducted regular safety checks and maintained facility cleanliness, ensuring a secure and hygienic environment for all program participants.
  • Enhanced youth development by implementing structured activities and educational support.
  • Assisted youth with obtaining resources such as food, clothing and shelter.

Customer Service Cashier

Burlington
05.2020 - 06.2021
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.

Substitute Teacher, K-5

Burnham Wood Charter School
El Paso, Texas
  • Paid attention to detail while completing assignments.
  • Provided individualized support to students struggling academically, tailoring instruction to meet their unique needs.
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.

Education

New Mexico State University-DACC
Las Cruces, NM

Skills

  • Patient confidentiality
  • Healthcare industry understanding
  • Insurance Verification
  • Data entry proficiency
  • Customer Service
  • Multitasking and Organization
  • HIPAA Compliance
  • Patient check-in
  • Patient Education
  • Phone and Email Etiquette
  • Patient Registration

Languages

Spanish
Professional Working

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

References

Upon request 

Timeline

Patient Relations Representative

University Vision Centre
10.2021 - Current

Youth Care Worker

Insight Global
04.2021 - 07.2021

Customer Service Cashier

Burlington
05.2020 - 06.2021

New Mexico State University-DACC

Substitute Teacher, K-5

Burnham Wood Charter School
Benigna Alvarez-Favela