Chantal Hernandez
Largo
Summary
Proven track record in enhancing patient satisfaction and loyalty at the Eye Institute of West Florida, adept in patient confidentiality and exceptional customer service. Leveraged problem-solving skills to improve patient experience scores significantly. Collaborated effectively with medical staff, mastering electronic health records and multitasking, to ensure efficient patient care and support.
Healthcare professional with robust history in medical records management and organization. Known for enhancing record accuracy and maintaining compliance with healthcare standards. Collaborative team player focused on achieving seamless workflow integration and adapting to evolving healthcare needs. Proficient in electronic health record systems and meticulous documentation.
Overview
23
23
years of professional experience
Work History
Patient Relations Representative
Eye Institute of West Florida
03.2023 - Current
- Enhanced patient satisfaction by addressing concerns and providing timely resolutions.
- Played a key role in improving overall patient experience scores through diligent efforts toward service excellence.
- Managed patient inquiries, scheduling appointments, and maintaining accurate records with attention to detail.
- Provided empathetic support during difficult situations, resulting in increased patient trust and loyalty.
- Collaborated with medical staff to ensure timely and accurate communication of patient needs.
- Coordinated language interpretation services when needed, ensuring clear communication between diverse patient populations and medical staff members.
- Provided exceptional customer service while fielding incoming phone calls, addressing patient inquiries, and resolving concerns in a professional manner.
- Stayed calm under pressure to and successfully dealt with difficult situations.
Medical Records Coordinator / Phone Room
Eye Institue Of West Florida
08.2011 - Current
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Kept accurate log of requests for medical information and records.
- Maintained accuracy, completeness, and security for medical records and health information.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Collaborated with healthcare providers to ensure accurate documentation of patient diagnoses and treatments.
- Enhanced interdepartmental communication through the effective coordination of medical record requests and transfers.
- Uploaded records to patient's individual vault.
Sales Associate
Kay Jewlers
02.2002 - 03.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Education
High School Diploma -
Delta Highschool
Orcutt California 06-1996
Skills
- Patient confidentiality
- Appointment scheduling
- Problem-solving
- Customer service
- Multitasking and organization
- HIPAA compliance
- Customer follow-up
- Patient education
- Electronic health records
- Phone and email etiquette
- Patient registration
- Policy understanding
- Training coordination
- Information collection
- Records maintenance
- Intake assessment
- Medical terminology
- Data entry proficiency
Timeline
Patient Relations Representative
Eye Institute of West Florida
03.2023 - Current
Medical Records Coordinator / Phone Room
Eye Institue Of West Florida
08.2011 - Current
Sales Associate
Kay Jewlers
02.2002 - 03.2020
High School Diploma -
Delta Highschool
Similar Profiles
JACOB WEINSTOCKJACOB WEINSTOCK
Clinical Technician at The Eye Institute of West FloridaClinical Technician at The Eye Institute of West Florida
Julian HairstonJulian Hairston
Patient Concierge and Pharmacy Clerk at Eye Institute Of West FloridaPatient Concierge and Pharmacy Clerk at Eye Institute Of West Florida
Dadcian GrandisonDadcian Grandison
Receptionist at Florida Eye Microsurgical Institute/ Eye South PartnersReceptionist at Florida Eye Microsurgical Institute/ Eye South Partners