Christopher Ly
Tim Hortons
Calgary,AB
2
Languages
8
years of professional experience
Dedicated team member with a strong commitment to exceptional customer service. Skilled in training crew members, maintaining cleanliness, and resolving customer issues effectively.
Work History
Team Member
8 Years- Executed exceptional customer service by efficiently processing orders and overseeing transactions.
- Maintained cleanliness and organization of workstations to ensure a welcoming environment.
- Trained new crew members on standard operating procedures and customer service protocols.
- Assisted in inventory management by tracking stock levels and restocking supplies as needed.
- Managed front counter and drive-thru areas to enhance customer experience and satisfaction.
- Addressed customer complaints with urgency and professionalism to foster loyalty.
- Showcased excellent problem-solving skills when faced with unexpected challenges, working to find effective solutions and maintain customer satisfaction.
Education
High School Diploma
Skills
Customer service
Positive attitude
Teamwork and collaboration
Problem-solving
Stock control
Workstation organization
Product knowledge
Languages
English
Native or Bilingual
Chinese (Mandarin)
Limited Working
Timeline
Team Member
Tim Hortons
08.2018 - CurrentRead More
Notre Dame High School
High School Diploma
Read More