Christopher Castañeda
Amarillo,TX
Summary
Dedicated customer service professional with a proven track record in delivering exceptional support and fostering positive customer experiences. Skilled in applying customer service best practices and exploring innovative solutions to meet diverse customer needs. Committed to creating a welcoming and inclusive environment, understanding customer desires, and offering tailored solutions to build lasting loyalty. Eager to contribute to Southwest Airlines' renowned customer-centric approach and enhance the travel experience for every passenger.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Business Contact/Manager
Stark Distribution (FedEx Ground)
11.2013 - Current
- Promoted a positive company image through exceptional customer service and timely resolution of issues.
- Streamlined communication processes for improved customer satisfaction and retention.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Swing Courier
FedEx Express
10.2002 - 10.2013
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
- Enhanced customer satisfaction through timely deliveries and professional communication with clients.
- Adhered to all traffic laws while operating company vehicles for safe transportation of goods.
Education
Bachelor of Science - Restaurant, Hotel, And Institutional Management
Texas Tech University
Lubbock, TX05.1997
Skills
- Strong Organization
- Salesforce proficiency
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Teamwork and Collaboration
- Customer Service
- Calm and Professional Under Pressure
- Reliability
- Computer Skills
Certification
- DOT Certified, FedEx - October, 2002 - Present
- Dangerous Goods Specialist, FedEx Express - October, 2002 - October 2013
- International Specialist, Fedex Express - October, 2002 - October 2013
References
Tony Bustos
(806) 336-4299
tonyabustos7@gmail.com
Todd Selmon
(806) 433-1961
Todd.M.Selmon@mwarep.org
Timeline
Business Contact/Manager
Stark Distribution (FedEx Ground)
11.2013 - Current
Swing Courier
FedEx Express
10.2002 - 10.2013
Bachelor of Science - Restaurant, Hotel, And Institutional Management
Texas Tech University
- DOT Certified, FedEx - October, 2002 - Present
- Dangerous Goods Specialist, FedEx Express - October, 2002 - October 2013
- International Specialist, Fedex Express - October, 2002 - October 2013
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