Christopher Kile
Danville,PA
Summary
Business Contact Manager with a proven track record at Blitz Delivery, excelling in customer service and relationship building. Skilled in problem-solving and quality assurance, I enhance operational efficiency and drive continuous improvement initiatives. Recognized for my strong organizational abilities and commitment to team collaboration, ensuring exceptional service delivery and client satisfaction.
Overview
14
14
years of professional experience
Work History
Business Contact Manager
Blitz Delivery
12.2018 - Current
- Managed customer inquiries and concerns to ensure timely resolution and satisfaction.
- Developed and maintained strong relationships with clients to enhance service delivery.
- Coordinated logistics and delivery schedules to optimize operational efficiency.
- Implemented feedback mechanisms for continuous improvement in customer service processes.
- Oversaw escalation procedures, ensuring complex issues were addressed promptly and effectively.
- Analyzed customer feedback to identify areas for improvement in contact management practices.
- Promoted a positive company image through exceptional customer service and timely resolution of issues.
Warehouse Order Selector
Weis Warehouse
10.2015 - 12.2018
- Operated warehouse equipment to efficiently select and prepare orders for shipment.
- Maintained accurate inventory levels through regular stock checks and organization.
- Collaborated with team members to streamline order fulfillment processes.
- Adhered to safety protocols while handling materials and operating machinery.
Production Floater
Autoneum North America
06.2012 - 10.2015
- Operated production machinery to meet daily output goals and maintain workflow efficiency.
- Assisted in quality control checks to ensure product specifications met company standards.
- Collaborated with team members to troubleshoot equipment issues and minimize downtime.
- Maintained a clean and organized work environment to adhere to safety protocols.
Education
High School Diploma - Plumbing, Heating, Hvac
Columbia Montour Votech
Bloomsburg, PA06-2011
Skills
Strong organization
Microsoft office
Employee motivation
Coaching and mentoring
Staff motivation
Quality assurance
Training coordination
Training management
Training delivery
Schedule coordination
Scheduling proficiency
Information tracking
Positive attitude
Teamwork
Teamwork and collaboration
Customer service
Problem-solving
Attention to detail
Time management
Problem-solving abilities
Multitasking
Multitasking Abilities
Reliability
Excellent communication
Organizational skills
Team leadership
Team collaboration
Adaptability and flexibility
Verbal and written communication
Timeline
Business Contact Manager
Blitz Delivery
12.2018 - Current
Warehouse Order Selector
Weis Warehouse
10.2015 - 12.2018
Production Floater
Autoneum North America
06.2012 - 10.2015
High School Diploma - Plumbing, Heating, Hvac
Columbia Montour Votech