CHRISTOPHER MACAPAGAL
SeaTac,WA
Summary
Experienced IT professional with 7+ years in system administration, identity management, and endpoint support. Skilled in AD, O365, Okta, Intune, and SCCM with hands-on work in user provisioning, MFA deployment, and Windows imaging. Known for leading projects, improving processes, and delivering secure, reliable tech solutions.
Overview
10
10
years of professional experience
Work History
Identity Management
Sound Health
02.2024 - Current
- Handle bi-weekly user provisioning and account deactivation across AD, O365, and Okta.
- Manage access to Okta apps, O365 licensing, and distribution/security groups.
- Administer Active Directory, SCCM, and Papercut for system and print infrastructure.
IT Field Tech
Sound Health
10.2018 - 02.2024
- Provides IT support by troubleshooting Windows, Office, and connectivity issues, as well as setting up and configuring devices.
IT Helpdesk Technician
University of Washington Tacoma
04.2015 - 06.2018
- Provides helpdesk support, manages tickets via DeskPro, and handles equipment checkout for students, faculty, and staff
Education
Bachelor of Science - Information Technology
University of Washington Tacoma
Tacoma, WA06.2018
Skills
- Active Directory & O365 Administration
- Microsoft Intune & SCCM (MECM)
- Okta Identity & Access Management
- PowerShell Scripting
- Windows Imaging & Endpoint Management
Timeline
Identity Management
Sound Health
02.2024 - Current
IT Field Tech
Sound Health
10.2018 - 02.2024
IT Helpdesk Technician
University of Washington Tacoma
04.2015 - 06.2018
Bachelor of Science - Information Technology
University of Washington Tacoma
Similar Profiles
TROY MINKTROY MINK
Residential Case Manager at Sound HealthResidential Case Manager at Sound Health
Nicole CruzNicole Cruz
Mental Health Counseling Intern at Sound HealthMental Health Counseling Intern at Sound Health
Keilani MeltonKeilani Melton
BSW Intern at Sound HealthBSW Intern at Sound Health