Summary
Overview
Work History
Education
Skills
Websites
Technical Profile
Timeline
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Zachary Hart

Portland

Summary

Detail-oriented IT Engineer and Programmer with 5+ years of troubleshooting complex technical issues

Overview

4
4
years of professional experience
10
10
years of post-secondary education

Work History

Identity Management

Legacy Health
9 2021 - 6 2023
  • Served in a tier 2 position assisting with the backlog of internal requests related to identity management, including the creation and termination of both internal and external clinician accounts, creation of Lawson, Epic, and PACS accounts, processing re-hire requests, and adding and removing shared drives through Active Directory
  • Reduced the backlog of tickets from a completion time of 5-8 days down to 2-3 days.

Customer Support Specialist

PeaceHealth Via TekSystems
08.2021 - 10.2021
  • Provided primary customer support for Peacehealth employees
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

IT Help Desk Engineer

Rymark
02.2020 - 01.2021
  • Served as the first point of contact for internal employees seeking technical assistance over the phone or email
  • Set up computers using an image based on employee needs
  • Documented technical issues and solutions to enable tracking history and maintain accurate logs
  • Diagnosed and resolved a range of software, hardware and connectivity issues
  • These included problems with Microsoft 365 Suite, Windows boot issues, password resets, etc
  • Utilized Connectwise to create, track and manage help desk tickets
  • Utilized Continuum to remotely manage servers and employee workstations
  • Commended for exceptional IT customer service and support via SmileBack.

Retail Keyholder

Love From Companies
08.2017 - 06.2019
  • Handled weekly product shipments
  • Closed/opened store
  • Balanced cash registers at end of shift and filled out necessary reports
  • Provided high quality customer service to shoppers of the Mall of America.

Education

Bachelor of Science - Computer Science

Hamline University
Saint Paul, MN
08.2016 - 05.2020

Associate of Applied Science - Computer Networking

Inver Hills Community College
Inver Grove Heights, MN
08.2007 - 05.2013

Skills

Desktop support

Windows

Hardware/Software

TCP/IP

WAN

LAN

Cloud Identity Management

Active Directory

Ticketing

Technical Profile

  • Powershell
  • Python
  • SQL
  • Java
  • Microsoft 365 portal administration
  • Cherwell
  • Connectwise
  • Landesk Management Suite
  • Continuum System Management
  • Salesforce
  • Epic

Timeline

Customer Support Specialist

PeaceHealth Via TekSystems
08.2021 - 10.2021

IT Help Desk Engineer

Rymark
02.2020 - 01.2021

Retail Keyholder

Love From Companies
08.2017 - 06.2019

Bachelor of Science - Computer Science

Hamline University
08.2016 - 05.2020

Associate of Applied Science - Computer Networking

Inver Hills Community College
08.2007 - 05.2013

Identity Management

Legacy Health
9 2021 - 6 2023

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Zachary Hart