William Shier
Sandy Hook,CT
Summary
Seeking a full-time position in the computer technology field where I can leverage my skills in technical support, identity and access management, and cybersecurity to contribute to organizational success and enhance user experiences.
Overview
11
11
years of professional experience
Work History
Identity & Access Management Analyst
Nuvance Health-Danbury, CT
09.2019 - Current
- Varonis - Utilized to assess, manage, and assign permissions for user access to sensitive data, ensuring compliance with security policies
- SailPoint - Executed user provisioning and de-provisioning processes through SailPoint, streamlining onboarding and offboarding while reducing time-to-access.
- AD - Administered and maintained Active Directory, including user account provisioning, group management, and policy enforcement, supporting over 20,000+ users across numerous departments.
- O365 - Managed IAM processes for Microsoft 365, ensuring secure user access and compliance with organizational policies.
- Lepide - Collaborated with security teams to investigate and respond to identity-related incidents.
- Delinea PAM - Led the implementation of Delinea IAM solutions to enhance privileged access management (PAM) and secure sensitive data across the organization.
- Delinea PM - Led the deployment of Delinea PM solutions to manage and secure privileged accounts, ensuring compliance with security policies and regulatory standards.
- Soarian and Cerner - Streamlined user onboarding and offboarding processes, ensuring timely access to Soarian systems while adhering to compliance requirements.
- E&Y - Performed risk assessments related to IAM processes, evaluating the impact of access control weaknesses on compliance and operational integrity, leading to actionable recommendations.
IT Call Center Analyst II
Nuvance Health
03.2018 - 09.2019
- Managed password resets and account unlocks to ensure user access continuity.
- Directed ticket routing to appropriate support teams for efficient issue resolution.
- Performed software installations and updates to maintain system functionality.
- Troubleshot software and hardware issues, providing timely solutions.
- Configured and mapped network drives for seamless user access.
- Proficient in Active Directory (AD) and Microsoft Exchange administration.
- Delivered exceptional customer service to enhance user experience and satisfaction.
Computer Aide/Network Specialist
Katonah Lewisboro School District
09.2015 - 01.2018
- Troubleshot a variety of systems and devices, including Windows 7 and Windows 10, Apple devices via Mobile Device Management, network printers, smartboards, Epson interactive projectors, and smart TVs.
- Provided hardware repair and maintenance support, ensuring optimal performance of devices.
- Installed and updated software applications to keep systems current and functional.
- Managed imaging processes for devices to streamline deployment.
- Delivered user support to resolve technical issues and enhance overall user experience.
Customer Engineer 4
Unilever
03.2015 - 07.2015
- Executed computer migration processes to ensure seamless transitions to new systems.
- Troubleshot software issues to maintain optimal functionality and user productivity.
- Installed software applications to support user needs and enhance system capabilities.
Desk Side Support Analyst / Windows
Bell Techlogix
01.2014 - 06.2014
- Collected and documented issues and requests for transfer to the service desk for resolution.
- Independently troubleshot Windows 7 and XP environments both on-site and remotely.
- Managed ticket routing to ensure efficient resolution of support requests.
- Collaborated with the deployment team to install and replace equipment as needed.
- Conducted site surveys to assess equipment and support requirements.
Computer Aide/Network Specialist (temp)
Katonah Lewisboro School District
08.2013 - 12.2013
- Extensive troubleshooting experience with Windows XP and Windows 7, as well as Apple devices.
- Resolved issues with network printers, smart boards, and Microsoft Office products.
- Managed software installations and hardware setups, including projectors and displays.
- Configured and set up network printers to optimize user access.
- Created and maintained user profiles to enhance the user experience.
- Performed reformatting and imaging of devices to ensure system integrity.
Education
Associate's degree - Information Technologies
Southern New Hampshire University
Manchester, NH12.2020
Skills
- Technical Support (Helpdesk, Service Desk, Desktop Support)
- SailPoint & Identity Access Management
- PowerShell Scripting
- Microsoft Windows & Active Directory
- Cybersecurity & Information Security
- Software Troubleshooting
- Mobile Device Management (MDM)
- Customer Service
Personal Information
Title: Identity & Access Management Analyst
Timeline
Identity & Access Management Analyst
Nuvance Health-Danbury, CT
09.2019 - Current
IT Call Center Analyst II
Nuvance Health
03.2018 - 09.2019
Computer Aide/Network Specialist
Katonah Lewisboro School District
09.2015 - 01.2018
Customer Engineer 4
Unilever
03.2015 - 07.2015
Desk Side Support Analyst / Windows
Bell Techlogix
01.2014 - 06.2014
Computer Aide/Network Specialist (temp)
Katonah Lewisboro School District
08.2013 - 12.2013
Associate's degree - Information Technologies
Southern New Hampshire University
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