Rilwan Hamzat
Avon,IN
Summary
Skilled IAM Analyst with over 4 years of experience supporting enterprise identity operations across hybrid Microsoft environments. Proven success in handling access requests, enforcing MFA, and resolving user identity issues while ensuring compliance with security policies. Strong in Active Directory, Microsoft Entra ID (Azure AD), and ServiceNow, with hands-on experience in identity lifecycle management, conditional access, and group-based access control.
Overview
5
5
years of professional experience
Work History
Identity & Access Management Analyst
Community Health Network
02.2022 - Current
- Handled identity operations across a 3,000+ user Microsoft 365 environment using Entra ID and Active Directory.
- Processed Joiner, Mover, and Leaver requests in ServiceNow for timely onboarding, offboarding, and access updates.
- Managed password resets, account unlocks, MFA enrollment resets, and user object sync issues across hybrid AD environments.
- Troubleshot sign-in failures, licensing errors, and group membership issues within Microsoft Entra admin center.
- Enforced Conditional Access policies and assisted users locked out due to location-based or device-based rules.
- Created, managed, and cleaned up Security Groups and Microsoft 365 Groups for SharePoint, Teams, and Exchange Online access.
- Coordinated quarterly access reviews and delivered CSV-based user reports to HR, auditors, and internal controls teams.
- Assisted with audit readiness by exporting sign-in logs, group membership history, and user license reports.
- Documented 20+ IAM KB articles, including MFA enrollment guides, VPN access procedures, and troubleshooting steps for sync issues.
IAM Security Analyst
Ups Supply Chains Solutions
06.2020 - 01.2022
- Provided L1 and L2 help desk support with a focus on user account management, permissions, and system access.
- Created and managed Active Directory accounts, mailboxes, shared drives, and printer access during onboarding.
- Supported Azure AD Join and Hybrid Join issues for users migrating from on-premises to cloud devices.
- Conducted routine access reviews and group membership audits to support internal risk and compliance team.
- Responded to 50+ weekly tickets in ServiceNow, achieving 97% SLA on identity-related issues.
- Built PowerShell scripts to generate AD group reports, expired password lists, and stale account detection.
- Deprovisioned terminated accounts by disabling, removing licenses, and purging shared access after HR notifications.
Education
Bachelor of Science - Computer Science & Information Technology
University of Ilorin
Kwara State04-2010
Skills
- Identity Platforms, Microsoft Entra ID (Azure AD), Active Directory, AD FS, CyberArk (basic vault ops), Authentication & Access, SAML, OAuth, MFA (Microsoft Authenticator), Conditional Access Policies, RBAC, PIM, Tools & Ticketing, ServiceNow, Jira, Remote Desktop, ADUC, PowerShell, Log Analytics, Group Policy
Timeline
Identity & Access Management Analyst
Community Health Network
02.2022 - Current
IAM Security Analyst
Ups Supply Chains Solutions
06.2020 - 01.2022
Bachelor of Science - Computer Science & Information Technology
University of Ilorin
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