Morayo Adegboye

Handled identity operations across a 3,000+ user Microsoft 365 environment using Entra ID and Active Directory.

Processed Joiner, Mover, and Leaver requests in ServiceNow for timely onboarding, offboarding, and access updates.

Managed password resets, account unlocks, MFA enrollment resets, and user object sync issues across hybrid AD environments.

Troubleshot sign-in failures, licensing errors, and group membership issues within Microsoft Entra admin center.

Enforced Conditional Access policies and assisted users locked out due to location-based or device-based rules.

Created, managed, and cleaned up Security Groups and Microsoft 365 Groups for SharePoint, Teams, and Exchange Online access.

Coordinated quarterly access reviews and delivered CSV-based user reports to HR, auditors, and internal controls teams.

Assisted with audit readiness by exporting sign-in logs, group membership history, and user license reports.

Documented 20+ IAM KB articles, including MFA enrollment guides, VPN access procedures, and troubleshooting steps for sync issues.

Provided L1 and L2 help desk support with a focus on user account management, permissions, and system access.

Created and managed Active Directory accounts, mailboxes, shared drives, and printer access during onboarding.

Supported Azure AD Join and Hybrid Join issues for users migrating from on-premises to cloud devices.

Conducted routine access reviews and group membership audits to support internal risk and compliance team.

Responded to 50+ weekly tickets in ServiceNow, achieving 97% SLA on identity-related issues.

Built PowerShell scripts to generate AD group reports, expired password lists, and stale account detection.

Deprovisioned terminated accounts by disabling, removing licenses, and purging shared access after HR notifications.

PROJECT HIGHLIGHTS
MFA Deployment Across Enterprise
Led user-side support for organization-wide rollout of Microsoft MFA using Authenticator app and phone sign-in.

Reduced help desk call volume by 40% through user training sessions and step-by-step self-service documentation.

Access Cleanup and Standardization Initiative
Participated in cross-team project to clean up Active Directory security groups and apply consistent naming conventions.

Archived 300+ unused groups and standardized permission practices across departments.

License Usage Optimization
Created PowerShell scripts to analyze and report Microsoft 365 license assignments.

Identified 200+ unused licenses and helped optimize assignment policy, saving ~$10K/year.