Christopher Mace
Walpole,MA
Summary
Hardworking account manager with several years of experience working directly with clients to service accounts. Expert at communication and applying targeted salesmanship techniques to achieve sales goals. Successful at increasing revenue with new accounts while maintaining relationships with existing ones.
Overview
24
24
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Account Manager
IMA Boston
Newton, MA
07.2016 - Current
- Managed client relationships to ensure satisfaction and retention.
- Developed tailored marketing strategies for diverse client needs.
- Coordinated project timelines and resources with cross-functional teams.
- Managed open enrollment communications and materials for employee benefits.
- Coordinated with vendors to ensure accurate plan information and enrollment processes.
- Developed training sessions for staff on new benefits offerings and enrollment procedures.
- Created a comprehensive benefits strategy to ensure competitive offerings in the market.
- Created presentations for potential customers highlighting products' features and benefits.
- Worked closely with internal teams such as sales, operations, finance.
- Analyzed financial data to support strategic business decisions.
- Developed financial models to forecast budgetary needs and performance metrics.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assessed customer needs through active communication and observation.
Senior Underwriter
Aetna
Hartford, CT
01.2013 - 06.2016
- Evaluated complex insurance applications for risk assessment and policy approval.
- Collaborated with sales teams to align underwriting decisions with client needs.
- Reviewed medical records and financial documents for accuracy and completeness.
- Provided guidance to junior underwriters on best practices and procedures.
- Evaluated funding proposals for alignment with organizational goals and priorities.
- Conducted research on trends in funding opportunities and sector developments.
Inground Pool Construction
Juliano’s Pools
Vernon, CT
06.2006 - 06.2016
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Sergeant
United States Marine Corps
Cherryplain, New York
06.2002 - 06.2006
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Enforced laws and regulations on military installations and jurisdictions.
- Conducted patrols to maintain security and public safety.
- Maintained proficiency in rifle marksmanship and combat tactics.
- Provided instruction to personnel on weapons handling and combat tactics.
- Diffused active disturbances with de-escalation techniques, compassion and combat skills.
Education
Bachelor of Science - Accounting And Finance
Central Connecticut State University
New Britain, CT 06.2009 - 06.2014
Skills
- Client relationship management
- Customer relationship management
- Project coordination
- Marketing strategy development
- Proposal development
- Budget management
- Forecasting and reporting
- Data evaluation
- Financial modeling
- Insurance underwriting
- Strategic planning
- Team leadership
- Conflict resolution
- Effective communication
- Problem solving
- Relationship building
- Subject matter expert
- Industry knowledge
- Benefits administration
- Presentation skills
- Strategic planning
Certification
- MA Insurance License
- Underwriting Training (Aetna)
Accomplishments
- Combat Action Ribbon (USMC)
- Good Conduct Medal(USMC)
- Client Service Award (Aetna)
Timeline
Account Manager
IMA Boston
07.2016 - Current
Senior Underwriter
Aetna
01.2013 - 06.2016
Bachelor of Science - Accounting And Finance
Central Connecticut State University
06.2009 - 06.2014
Inground Pool Construction
Juliano’s Pools
06.2006 - 06.2016
Sergeant
United States Marine Corps
06.2002 - 06.2006