Christopher Macie

Chocolate manufacturing machinery installations, training, and onsite repair. Focus in packaging equipment, Italian made TLM Pack machinery. Setup and operation of full test beds for equipment, customer troubleshooting and support, revising documentation and procedures, and specific machine modification per intended machine operation.

• Sole North American Service Technician for Italian based company TLM Packaging for 5 years
• Operated hand tools and power equipment according to company safety procedures.
• Installed new equipment and explained operation and routine maintenance protocols to customers.
• Fabrication of needed framing, wiring, pneumatics, hydraulics, and liquid systems
• Managed on-site and off-site installation, repair, maintenance, training and test tasks.
• Discussed and recommended service options with customers and explained costs involved.
• Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, pneumatic,, mechanical, and electrical systems, including all training required.
• Reviewed technical documentation to complete equipment maintenance and repair.
• Understanding of electrical, mechanical, pneumatic, and hydraulic schematics.
• Reviewed aspects of job upon completion to alleviate equipment failure and prevent callbacks.
• Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
• Established positive customer relationships by providing punctual, cost-effective solutions.
• Interpreted equipment diagrams and blueprints to fully understand mechanical and electrical systems in need of service.
• Responded quickly to emergency maintenance requests for timely on-call support.
• Wrote and revised maintenance procedures.
• Demonstrated to customers proper methods for operating equipment after it had been installed.
• Tested systems, noting issues and completing preventive maintenance.
• Diagnosed and repaired problems with electrical and mechanical systems.
• Managed maintenance activities, supervised staff and inspected equipment.
• Followed safety procedures to avoid injuries in field.

Formerly Aurora Action Sports, purchased by Mud Sweat and Gears. Proficient in the sales and service of ski and snowboard gear. Customer service and strong equipment knowledge. Regular tuning and base repair of skis and snowboards, including the mounting and proper adjustment of bindings and equipment. Certified technician with ski binding companies KNEE, Rossignol/Look, Atomic, Tyrolia, and Marker. Sales of equipment only heightened due to in depth knowledge as a technician.

• Supported technicians in equipment maintenance and repair.
• Assist in developing specialized fixtures, test equipment and procedures for failure analysis.
• Maintained quality assurance and customer satisfaction objectives.
• Monitor gauges, dials and various indicators to ensure machines are working properly.
• Read manuals and manufacturer instructions to effectively install and troubleshoot devices.
• Provide technical training to co-workers and new staff.
• Performed complex mechanical alignments and equipment calibration to meet quality standards.

Repair and service roughing pumps, turbo molecular pumps, liquid chilling units, air compressors, and nitrogen generators. Knowledgeable in centrifugal pumps, turbine pumps, single and double stage units, positive displacement pumps, and oil free scroll compressors. Mechanical and electrical knowledge and skill with understanding of diagnosing problems with units. Experience with rewiring single phase and 3 phase motors. Troubleshooting with customers on various instruments and issues both mechanical and electrical.

I worked with several other pieces of equipment from GC (gas chromatographs) and MS (Mass Spec) systems, aiding other technicians complete assignments. Removing turbos, controllers and circuit boards.

Certified Forklift operator, often aiding in the shipping department with warehousing equipment. Building and designing shipping crates and storage shelving.

• Performed maintenance duties and safely handled chemicals and solutions.
• Inspected equipment to diagnose operational issues.
• Evaluated systems according to predetermined checklist and noted issues.
• Developed maintenance schedules for all relevant equipment.
• Serviced Pump and Compressor equipment to ensure expedient repair and minimal downtime.
• Streamlined repair processes to ensure minimal downtime.
• Adhered to safety protocols and policies to reduce workplace hazards.
• Demonstrated increased knowledge of company products and equipment.
• Diagnosed and troubleshoot problems, fixing and restoring machines to peak performance.
• Gained knowledge of standard equipment, including manufacturer repair guidelines.

Sales and service of ski and snowboard equipment and goods. Customer service, register and inventory control, purchasing, training new staff, working closely with both customers and manufactures, servicing ski and snowboard equipment, and maintaining both store and workshop equipment. Strong knowledge on products and how to steer a customer towards the equipment that would be best suited for their needs as well as any peripheral products that would benefit them. Worked with customers both in shop and on the hill with questions.