Giovanni Diaz
Elkhorn,WI
Summary
Dependable professional with strong background installing, maintaining, and repairing systems and components. Maintains equipment safety and performance with in-depth inspections and corrections. Dedicated to quality and always professional.
Overview
22
22
years of professional experience
Work History
Field Service Technician
Spx Flow
Delavan, WI
10.2001 - Current
- Completed all necessary paperwork for service calls in a timely manner.
- Performed on-site installation, routine maintenance and minor repairs to systems.
- Delivered outstanding customer service on field visits to meet corporate guidelines.
- Disassembled defective machines for repair or replacement of parts.
- Performed preventative maintenance and repairs on a variety of equipment, including pumps, motors, valves, homoginizers, plate heat exchangers, scrape heat exchangers and other components.
- Trained customers on equipment after installation.
- Replaced faulty parts or components following diagrams or blueprints.
- Minimized customer callbacks and equipment failure by reviewing job upon completion.
- Calibrated instruments, controls and equipment to test function and evaluate performance.
- Responded promptly to emergency service requests from clients.
- Resolved customer complaints regarding product performance or malfunctioning equipment in a professional manner.
- Maintained equipment performance by cleaning and lubricating components.
- Inspected drives, motors and belts to complete comprehensive maintenance.
- Assisted with training of junior technicians in proper installation techniques and safety protocols.
- Diagnosed and repaired mechanical issues according to industry standards.
- Adjusted functional parts of devices or control instruments according to specifications.
- Collaborated with other technicians to resolve complex issues quickly and efficiently.
- Inspected and tested mechanical products to locate defects or malfunctions.
- Performed annual and preventive system service maintenance.
- Communicated with vendors, upper management and peers.
- Prepared detailed reports documenting service activities performed on each job site.
- Reviewed blueprints and manuals to repair and restore optimal functionality.
- Operated hand tools and power equipment according to corporate safety procedures.
- Collaborated with team members to assess equipment performance needs.
- Mentored and trained new employees on processes, flow and safety procedures.
- Disassembled and reassembled hydraulic, pneumatic, and mechanical equipment for inspection.
- Explained and demonstrated equipment operations to customer.
- Wrote detailed service reports describing work completed, issues and recommendations.
- Repaired and maintained production machinery in accordance with manufacturer specifications.
- Kept up-to-date knowledge of industry trends, regulations, safety standards.
- Provided technical support to customers over the phone and via email.
- Analyzed equipment data to isolate and diagnose faults.
- Maintained customer records and updated software applications as required.
- Explained and recommended service options to customers.
- Handled telephone support calls to determine issues and provide solutions.
- Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.
- Installed new components or replaced defective parts to restore functionality.
- Ran tests on newly repaired machinery and equipment to confirm proper functionality.
- Inspected materials and equipment regularly to check for potential hazards and machine defects.
- Completed scheduled appointments on time to drive quality service.
- Filled out work orders, repair logs and maintenance plans to document work completed.
- Greased mechanical parts with lubrication to achieve smooth and regular functionality.
- Disassembled dysfunctional machinery to perform root cause analysis and repairs.
- Adjusted, connected, or disconnected wiring, piping and tubing to complete repairs and installations.
- Communicated with distributors to acquire necessary equipment for projects.
- Relayed important safety guidelines to clients to achieve thorough understanding of new equipment.
- Reviewed blueprints and manufacturer manuals before beginning installation and repair work.
Education
High School Diploma -
Poway High School
Poway, CA06-1996
Skills
- Customer Service
- Safety Assessment
- Tool Management
- Work Order Management
- Equipment Repair
- Equipment Inspection
- Quality Assurance
- Preventive Maintenance
- Technical Analysis
- Customer Training
- Device Installation
- Technical Troubleshooting
- Workflow Management
- Power Tools Operation
- Power Tools
- Technical Writing
- Customer Consulting
- Interdepartmental Collaboration
- Quality Assurance Testing
- Service Quality
- Repair and Installation
- Inventory Management
- Route Planning
- Reading Wiring Diagrams
- Troubleshooting and Repair
- Problem-Solving
- Positive Attitude
- Technical Support
- MS Office
- Hand Tools Proficiency
- Equipment Oversight
- Accountability and Work Ethic
- Valid Driver's License
- Mechanical Background
- Work Orders
- Schematic Interpretation
- Equipment Documentation
- Field Production
- Heavy Lifting
- Courteous and Professional
- Training and Mentoring
- Teamwork and Coordination
- Relationship Building
- Mechanical Aptitude
- Timely Reports Completion
- Regulatory Requirements
- Team Supervision
- Issue Escalation
Languages
Tagalog
Native/ Bilingual
References
References available upon request.
Timeline
Field Service Technician
Spx Flow
10.2001 - Current
High School Diploma -
Poway High School
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