Christopher Madden
Waukee
Summary
industrious Operation Branch Manager eager to fulfill challenging role within client focused team. Strong foundation of building excellent client rapport to foster satisfaction and loyalty. Diverse skill set that includes knowledge and expansive experience in coaching team members and clients. Resourceful banking professional committed to delivering top level service to team members and client base. Skilled in client and team member relationships management, conflicts resolution, and leadership. Over 14 years of experience in banking and customer service area.
Overview
5
5
years of professional experience
Work History
Branch Manager
West Bank
Des Moines, IA
12.2023 - Current
- Directed daily operations to enhance customer service and streamline branch processes.
- Implemented employee training programs to improve team performance and knowledge retention.
- Evaluated financial reports to inform strategic decision-making and optimize branch profitability.
- Established and maintained strong relationships with clients, driving customer satisfaction and loyalty.
- provide education and coaching in the moment so team members can excel at their job roles.
- Over see all day to day efficiency and productivity of the branch.
Retail Support Specialist
South Story Bank And Trust
West Des Moines, IA
02.2023 - 12.2023
- Managed customer inquiries and resolved issues to enhance service satisfaction.
- Coordinated communication between departments to streamline workflow processes.
- Assisted in training new staff on operational procedures and company policies.
- Developed and maintained accurate records of inventory and supplies.
- Implemented new software solutions to improve transaction accuracy and efficiency.
- Assisted in employee training initiatives, contributing to the development of well-rounded retail professionals.
Operations Branch Manager
Wells Fargo & Company
Waukee, IA
06.2021 - 02.2023
- Led branch operations, ensuring compliance with policies and regulations.
- Developed and implemented strategies to enhance customer experience and retention.
- Mentored staff, fostering a culture of continuous improvement and professional development.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
Education
Associate of Science -
Associate of Science - Business
Des Moines Area Community College
Ankeny, IA05-2017
Skills
- Branch operations management
- Customer service
- Customer relationships
- Excellent time management skills
- Verbal/written communication
- Relationship building and management
- Complex critical thinking abilities
- Employee Coaching
Timeline
Branch Manager
West Bank
12.2023 - Current
Retail Support Specialist
South Story Bank And Trust
02.2023 - 12.2023
Operations Branch Manager
Wells Fargo & Company
06.2021 - 02.2023
Associate of Science -
Associate of Science - Business
Des Moines Area Community College
Eagle Scout- 2004
From start to finish it took 14 years to completed this achievement. Highest award in scouting.