Open To Work
Christopher Madsen
Monroe,WA
Summary
Seasoned Advisor with 20+ years in case management and support planning. Expert in navigating complex systems and developing tailored plans that drive progress toward long-term goals. Experienced in working with diverse populations facing cognitive, emotional, and behavioral challenges. Strong skills in conflict resolution, advocacy, and collaborative problem-solving.
Overview
31
31
years of professional experience
1
1
Certificate
Work History
Shop Steward
International Brotherhood of Teamsters Local 38
Everett, Washington
08.2024 - Current
- Represent and advocate for 45+ employees, providing guidance on policies, procedures, and contractual rights
- Assist employees through grievance processes and represent them in disciplinary meetings
- Mediate conflicts and negotiate resolutions between employees and management
- Interpret contract language and corporate policies to support informed decision-making
- Coordinate communication with union representatives and document case outcomes
Personal Development Coach
Self-Employed
Snohomish, Washington
01.2021 - Current
- Provide individualized advising and coaching to a caseload of ongoing clients, supporting career, education, and personal goals
- Facilitate structured sessions focused on goal setting, planning, and accountability
- Support individuals during crisis or transition, helping them stabilize and re-engage with goals
- Guide career exploration and entrepreneurial development based on business ownership experience
Package Car Delivery Driver
United Parcel Services, UPS
Everett, WA
07.2007 - Current
- Manage high-volume delivery operations with strong accuracy, organization, and reliability
- Maintain professional customer relationships and resolve service issues
- Adapted to fast-paced work environment
Owner / Operator - Cascade Living Services
Self-Employed
Everett, WA
04.1997 - 05.2015
- Provided case management and independent living support for adults with traumatic brain injuries
- Developed individualized support and accommodation plans, including goals, routines, and progress tracking
- Reinforced PT/OT goals and supported cognitive, behavioral, and daily functioning development
- Coordinated with healthcare providers and case managers to align services and outcomes
- Maintained documentation and reports ensuring accountability and confidentiality
- Responded to crisis situations and supported safe, stable living environments
Insurance & Financial Services (Agency Owner / Broker)
American Family Insurance / 1st Rate Insurance
Bothell, Washington
05.2004 - 11.2008
- Advised clients on financial planning and risk management
- Translated complex policies into clear, actionable guidance
- Directed staff training and performance evaluations enhancing team skills aligned with agency goals.
- Coordinated community outreach programs, increasing local brand visibility and community engagement.
Personal Trainer
Gold's Gym
Everett, Washington
06.2002 - 10.2004
- Guided clients in setting and tracking fitness goals, enhancing accountability and consistency in progress
- Developed tailored fitness programs that enabled clients to successfully reach their individual goals
- Demonstrated commitment to training as a competitive mixed martial arts athlete to training as a competitive mixed martial arts athlete as competitive mixed martial arts athlete, inspiring clients through personal achievements
Independent Living Skills Coach
Arc Of King County
Seattle, WA
09.1995 - 04.1997
- Supported individuals with cognitive and behavioral challenges in developing independence and life skills
- Facilitated structured training sessions and individualized support plans
- Collaborated with staff and providers to ensure consistent delivery of care
Education
Bachelor of Science - Social Services
Central Washington University
Ellensburg, WA06-1995
Bachelor of Arts - Sociology
Central Washington University
Ellensburg, WA06-1995
Minors - Psychology & Philosophy
Central Washington University
Ellensburg, WA06-1995
Skills
- Individualized coaching
- Personalized strategies
- Holistic support
- Effective communication
- Relationship building
- Emotional regulation
- Self-motivation techniques
- Strategic thinking
- Problem solving
- Time management
- Collaborative approach
- Conflict resolution
- Grievance handling
Certification
- Certified Mindfulness Coach — Applied techniques in stress management, emotional regulation, and resilience-building to support individuals in goal attainment
- Certified Forgiveness Coach — Trained in conflict resolution, personal accountability, and forward-focused decision-making frameworks
- Intuitive Mentorship Training — Coaching methodology emphasizing self-awareness, critical thinking, and structured decision-making
- WITS Certified Personal Trainer (NCCA Accredited)
- Series 6 & Series 63 (FINRA/NASAA)
- Formerly Licensed: Property & Casualty; Life & Disability Insurance
Timeline
Shop Steward
International Brotherhood of Teamsters Local 38
08.2024 - Current
Personal Development Coach
Self-Employed
01.2021 - Current
Package Car Delivery Driver
United Parcel Services, UPS
07.2007 - Current
Insurance & Financial Services (Agency Owner / Broker)
American Family Insurance / 1st Rate Insurance
05.2004 - 11.2008
Personal Trainer
Gold's Gym
06.2002 - 10.2004
Owner / Operator - Cascade Living Services
Self-Employed
04.1997 - 05.2015
Independent Living Skills Coach
Arc Of King County
09.1995 - 04.1997
Bachelor of Science - Social Services
Central Washington University
Bachelor of Arts - Sociology
Central Washington University
Minors - Psychology & Philosophy
Central Washington University
Relocation
Ellensburg, WA