Christopher Magaji
Dallas,TX
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
4
4
years of professional experience
Work History
Hospitality Worker
Amyfinehouse
Dallas, TX
06.2020 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Gathered customer feedback through surveys and used the data to improve customer service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Customer Service Representative
Dhaliwal Labs
Dallas, TX
11.2019 - 05.2020
- Responded to questions and followed up on customer interactions.
- Responded to customer questions and complaints and documented consumer communication.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
Education
Bachelor of Arts - Industrial Design
Ahmadu Bello University Zaria
Nigeria11-2019
Skills
- Problem-solving abilities
- Computer Skills
- Active Listening
- Written Communication
- Time Management
- Data Gathering
- Excellent Communication
- Task Prioritization
- Relationship Building
- Multitasking
- Data Confidentiality
- Attention to Detail
- Data Entry
Timeline
Hospitality Worker
Amyfinehouse
06.2020 - Current
Customer Service Representative
Dhaliwal Labs
11.2019 - 05.2020
Bachelor of Arts - Industrial Design
Ahmadu Bello University Zaria
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