Christopher Martin
Greensboro,NC
Summary
Skilled Compensation, Benefits, and Job Analysis Specialist with background in developing effective compensation structures and benefits packages to attract and retain top talent. Strong analytical skills used to evaluate job positions, ensuring alignment with market trends and organizational objectives. Demonstrated ability to innovate within benefit programs leading to increased employee satisfaction and retention rates. Successfully implemented strategic compensation plans that enhanced operational efficiency while maintaining compliance with regulatory standards.
Overview
24
24
years of professional experience
Work History
M&R Benefit Advocate
UnitedHealth Group
Greensboro, US
03.2019 - Current
- Respond to and resolve, on the first call, customer service inquires and issues by identifying the topic and type of assistance the caller needs such as benefits, eligibility and claims, financial spending accounts and correspondence
Teller
American Partners
Greensboro, US
10.2018 - 02.2019
- I handle cash and other monetary instruments and also handle any banking concerns for members at this co op branch credit union
- Also knowledgeable with opening and closing accounts and receiving loan applications
Team Lead
Anomaly Squared
Greensboro, US
05.2018 - 09.2018
- Patient registration and scheduling in a call center atmosphere
- Customer service and providing efficient results
Customer Service Representative
Verizon
Greensboro, US
11.2017 - 05.2018
- Provides quick and accurate service while keeping the customer and employer happy with results
Front Desk Associate
GPSA
Greensboro, US
01.2001 - 12.2017
- Responsible for answering telephone lines and triaging calls as well as scheduling patient appointments
- Filled medical records requests to Physician offices, Law Firms, and other third-party companies, following HIPAA guidelines
- Responsible for collecting patient copayments, coinsurances, and deductibles per patient's plan provisions
- Assisted the Physician and Practice Administrator on other work assignments as assigned
Receiving Clerk
Ralph Lauren Distribution Center
Kernersville, US
08.2017 - 11.2017
- I processed and received packages in a warehouse
- Also efficient at scanning and using devices used to process the packages into the warehouse
Teller
Wells Fargo
Greensboro, US
03.2016 - 06.2017
- I am responsible for handling cash transactions in a professional environment in a quick and friendly manner
- Customer service is a big part of the job that I do at Wells Fargo
- I also assisted our Personal Bankers with platform duties by doing basic tasks such as printing direct deposit forms and ordering checks
- I'm always ready to help out in any way i can, whether it is in my job description or not
Crew Leader
Strata Solar
Raleigh, US
07.2012 - 04.2013
- Foreman Installation of solar panels
- Responsible for overseeing 5-10 crew members
- Verified all equipment and tools needed to complete projects and job installations
- Ensured quality installation of solar panels by crew members
- Reported project progress to the on-site Foreman as well as ensured deadlines were met
Assistant Store Manager
SunCom
Charlotte, US
01.2008 - 12.2009
- Sold Wireless service, phones and accessories in a retail location
- As well as, answering any questions about issues for customers in and outside of the store
Sales Representative
Clearwire
Charlotte, US
01.2007 - 01.2008
- Responsible for initiating and setting new accounts for internet service
Education
Biology
North Carolina A&T State University
Greensboro, NCSome College (No Degree) - Business
Central Piedmont Community College
Charlotte, NCSkills
- Customer service
- Benefits administration
- Claims processing
- Eligibility determination
- Data entry
- Conflict resolution
- Attention to detail
- Effective communication
- Team collaboration
- Problem solving
- Call center operations
Timeline
M&R Benefit Advocate
UnitedHealth Group
03.2019 - Current
Teller
American Partners
10.2018 - 02.2019
Team Lead
Anomaly Squared
05.2018 - 09.2018
Customer Service Representative
Verizon
11.2017 - 05.2018
Receiving Clerk
Ralph Lauren Distribution Center
08.2017 - 11.2017
Teller
Wells Fargo
03.2016 - 06.2017
Crew Leader
Strata Solar
07.2012 - 04.2013
Assistant Store Manager
SunCom
01.2008 - 12.2009
Sales Representative
Clearwire
01.2007 - 01.2008
Front Desk Associate
GPSA
01.2001 - 12.2017
Biology
North Carolina A&T State University
Some College (No Degree) - Business
Central Piedmont Community College