MIROSLAVA CASAS
El Paso,TX
Summary
Highly motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Dedicated student interested in applying excellent communication and interpersonal skills to a new job. Experienced in data entry and handling money. Can quickly memorize details and build customer relationships. Excellent interpreter skills (English/Spanish).
Overview
6
6
years of professional experience
1
1
Certification
Work History
Benefit Advocate
BeneLynk
09.2024 - Current
- Enhanced client satisfaction by resolving benefits-related issues promptly and accurately.
- Enhanced Medicaid eligibility determinations by thoroughly analyzing applicants'' financial and personal information.
- Managed high caseloads efficiently, prioritizing tasks effectively and utilizing time-management skills to meet deadlines consistently.
- Reduced errors in eligibility decisions with meticulous attention to detail and thorough documentation of applicant information.
- Maintained strict confidentiality of applicant information, adhering to all applicable privacy laws and regulations.
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Assisted clients with completion of applications and paperwork.
- Simplified application submission process, resulting in higher applicant satisfaction.
- Collaborated with healthcare providers to understand and address common eligibility issues.
- Conducted thorough eligibility assessments, ensuring compliance with federal and state Medicaid policies.
- Managed approximately 40 outbounds calls, emails and faxes per day from customers.
- Collaborated with team members to share best practices and improve overall team performance in meeting targets.
Member Engagement Specialist
Benelynk
04.2024 - 09.2024
- Followed up on customer complaints or issues in a professional manner
- Managed multiple tasks simultaneously while meeting deadlines consistently
- Prioritized and organized tasks to efficiently accomplish service goals
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Approached customers and engaged in conversation through use of effective interpersonal and people skills
- Delivered excellent service via inbound and outbound calling efforts, meeting established minimum targets
- Exceeded customer satisfaction by finding creative solutions to problems
- Assisted with customer requests and answered questions to improve satisfaction
- Displayed strong telephone etiquette, effectively handling difficult calls
Customer Service Representative
Alorica
12.2023 - 04.2024
- Conducted regular follow-up calls with customers after resolving their issues
- Identified opportunities for upselling additional products or services based on customer needs
- Performed administrative tasks such as filing paperwork, updating databases and generating reports
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support
- Tracked orders from start to finish to ensure timely delivery of goods or services
- Resolved customer complaints promptly and efficiently
- Resolved complex problems by working with other departments to provide solutions that meet customer needs
- Provided excellent customer service to resolve customer complaints in a timely manner
- Developed strong customer relationships to encourage repeat business
Marketing Assistant
El Paso Community College
07.2023 - 01.2024
- Write and Translate Press releases (English to Spanish)
- Write press releases (English and Spanish)
- Social Media management
- Reception
- Proofread and make copy of documents
- Manage EPCC NEWS
- Greet and meet with the press at college events
- Manage the college's event calendar
Student Government Association Historian
El Paso Community College
02.2023 - 12.2023
- Scheduled content for publication on social media at ideal times
- Communicated clearly and concisely, both orally and in writing
- Engaged with and responded to online audience through relevant comments
- Examined analytics to gauge success of campaigns
- Participate as student panelist for a conduct hearing
Media Intern
The Sun Bowl Association
05.2023 - 08.2023
- Scheduled content for publication on social media at ideal times
- Update our website
- Answer phone calls
- Help with events, planning, cover social media and engage with people at the event
- Photoshop and social media graphics
- Proofread documents
- Social Media coverage
Front Desk Receptionist
Real Stone Work
08.2021 - 01.2023
- Handled payment processing and provided customers with receipts and proper bills and change
- Received incoming calls and coordinated with staff to fulfill customer requests
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions
- Signed for packages, recorded deliveries and distributed to personnel
- Monitored reception area to provide consistently safe, hazard-free environment for customers
- Respond to emails and answer phone calls
- Create quotes and invoices
- Excel data entry for payroll
Au Pair
Cultural Care
09.2019 - 06.2021
- Communicated with parents about daily activities and any concerning behaviors
- Prepared meals, snacks and refreshments for children according to dietary needs and restrictions
- Observed and monitored children to identify developmental strengths and target enrichment activities
- Enforced rules to teach good manners and maintain safe environment
- Cared for five children ages 5 to 12
Education
Associate of Arts - Communication-Advertising and Public Relations
El Paso Community College
El Paso, TXHigh School Diploma -
John J Spark
06.2019
Skills
- Fluent in Spanish
- Outgoing
- Project management abilities
- Customer Service
- Microsoft Office
- Reliable & Trustworthy
- Planning & Organizing
- Computer Skills
- Friendly, Positive Attitude
- Training & Development
- Educational Software
- Training and Onboarding
- Goal-Oriented
- Multitasking Abilities
- Upselling strategies
- Outbound and Inbound Calling
- Data Entry
- Customer communications
- Performance Tracking
- Strategic Marketing
- Benefits administration
- Benefits explanation
- Relationship building
Certification
- Food Handlers
- Digital Marketing
Blog
https://miroslavaruizsan.wixsite.com/my-site-1/about
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Benefit Advocate
BeneLynk
09.2024 - Current
Member Engagement Specialist
Benelynk
04.2024 - 09.2024
Customer Service Representative
Alorica
12.2023 - 04.2024
Marketing Assistant
El Paso Community College
07.2023 - 01.2024
Media Intern
The Sun Bowl Association
05.2023 - 08.2023
Student Government Association Historian
El Paso Community College
02.2023 - 12.2023
Front Desk Receptionist
Real Stone Work
08.2021 - 01.2023
Au Pair
Cultural Care
09.2019 - 06.2021
High School Diploma -
John J Spark
Associate of Arts - Communication-Advertising and Public Relations
El Paso Community College
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