- Spending time with my family
- Volunteer for our local Little League for softball
- Enjoy participating in daily workouts for overall physical and mental well-being
- Reading
Shannon Gaudet
Oroville ,CA
Summary
Dynamic Benefit Advocate with United Healthcare Insurance, skilled in benefits explanation and open enrollment. Proven ability to enhance client understanding and satisfaction through excellent communication and active listening. Recognized for streamlining processes and maintaining meticulous records, ensuring efficient service delivery and fostering positive member relationships.
I am currently enrolled at Butte College, and this is my last semester. I graduate this spring and will earn an AS in Medical Office Administration. I am also working towards a certificate of achievement for Medical Billing and Coding. I have taken keyboarding classes and reached 60+ WPM. I have also taken Medical Terminology and have extensive knowledge of anatomy. I have taken Health Information courses for the last four semesters and have maintained a 4.0 GPA each semester.
Overview
4
4
years of professional experience
Work History
Benefit Advocate
United Healthcare Insurance
Chico, CA
06.2016 - 02.2017
- Assisted members in understanding insurance benefits and plan options.
- Educated clients on eligibility requirements for various healthcare programs.
- Resolved inquiries regarding claims, coverage, and billing processes.
- Collaborated with team to streamline benefit enrollment procedures.
- Maintained accurate records of member interactions and service requests.
Server
Applebee's Bar and Grill
Oroville, CA
11.2012 - 06.2016
- Delivered exceptional customer service by efficiently taking orders and addressing inquiries.
- Collaborated with kitchen staff to ensure timely food preparation and quality standards.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Processed payments accurately using point-of-sale systems, ensuring smooth transactions.
- Assisted in training new servers on menu items and company procedures for seamless integration.
- Resolved customer complaints promptly, fostering positive relationships and repeat business.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Education
No Degree - Medical Office Administration
Butte College
Oroville, CA05-2026
Skills
- Benefits explanation
- Open enrollment
- Benefits interpretation
- Time management
- Attention to detail
- Multitasking
- Reliability
- Excellent communication
- Active listening
Interests
Timeline
Benefit Advocate
United Healthcare Insurance
06.2016 - 02.2017
Server
Applebee's Bar and Grill
11.2012 - 06.2016
No Degree - Medical Office Administration
Butte College