Anna Cantu
San Antonio,TX
Summary
Dedicated customer service advocate professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
6
6
years of professional experience
Work History
Benefit Advocate
United Healthcare
San Antonio, TX
10.2018 - 04.2019
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Checked employees' benefits enrollment for accuracy and inputted all data into appropriate applications.
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email and in-person interactions.
Administrative Assistant
SPFM
San Antonio, TX
05.2018 - 10.2018
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Handled client correspondence and tracked records to foster office efficiency.
Administrative Assistant
H-I-S Business Solutions
San Antonio, TX
01.2013 - 04.2018
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Organized weekly staff meetings and logged minutes for corporate records.
Education
High School Diploma -
Southwest High School
San Antonio, TX06.2006
Skills
- Benefits explanation
- Employee benefits laws
- New employee enrollment
- Proficient in Multiple software applications
- Written and oral communication
- Relationship building
- Documentation and reporting
- Clerical Support
- Good Telephone Etiquette
- Active Listening
- Multitasking Abilities
- Attention to Detail
Timeline
Benefit Advocate
United Healthcare
10.2018 - 04.2019
Administrative Assistant
SPFM
05.2018 - 10.2018
Administrative Assistant
H-I-S Business Solutions
01.2013 - 04.2018
High School Diploma -
Southwest High School