Christopher Martineau
Brooklyn
Summary
IT support professional with over 7 years of experience providing Tier 1-3 technical support in dynamic enterprise settings. Expertise in diagnosing and resolving complex hardware and software issues, managing cross-functional projects, and supporting Microsoft infrastructures. Proficient in Active Directory, Skype for Business Server, AirWatch MDM, and Office 365. Demonstrated ability to meet organizational needs through effective problem-solving and adaptability under pressure.
Overview
7
7
years of professional experience
Work History
Production Assistant
Self
Brooklyn
03.2021 - 12.2023
- Prepared sets by transporting equipment and supplies to location and positioning people and props.
- Organized and coordinated key communications between cast and technical crew.
- Monitored scene progress and assisted with any adjustments needed by the director.
- Troubleshot issues that arose during productions with quick solutions.
- Organized catering services for cast and crew during shoots.
- Assisted in assembling stage sets and props onsite.
- Escorted actors and actresses to and from trailers during pre-production and filming breaks.
- Coordinated with vendors for rental equipment needs.
- Assisted during video shoots by confirming sound quality and adjusting lighting.
- Provided technical support during live broadcasts or recordings.
- Coordinated transportation for cast and crew, optimizing routes and schedules.
- Operated production equipment under supervision, maintaining optimal performance.
- Hand-assembled needed parts with bolts and screws.
Helpdesk Engineer
Equinox
07.2019 - 03.2021
- Administered user accounts and extensions for over 3,000 employees using Skype for Business Server and Active Directory; performed account provisioning and de-provisioning.
- Managed Apple AirWatch MDM for 200+ mobile devices; remotely deployed enterprise apps and enforced compliance/security policies.
- Led deployment of new technology rollouts at 102 Equinox locations, including imaging, configuration, and documentation using MDT.
- Coordinated large-scale device rollouts for SPA and Personal Training departments; tracked assets and delivery timelines across national sites.
- Resolved 100+ weekly IT service tickets using ServiceNow, adhering to SLA targets and escalation protocols.
- Provided expert-level support for Windows 10 environments, Microsoft Office 365 apps, and network troubleshooting.
Production/Technical Support III / DMAC
Bank of America
02.2017 - 06.2019
- Delivered desktop and hardware support for 8,000+ users across One Bryant Park and remote locations; collaborated in an eight-person Tier 2/3 support team.
- Diagnosed and repaired desktops, laptops, monitors, GPUs, memory, and peripherals daily for 10-15 users.
- Managed imaging and provisioning of 20+ devices weekly using SCCM and Active Directory GPOs.
- Provisioned workspaces for up to 20 new hires/employee transfers weekly, coordinating with HR and facilities.
- Executed complex floor-to-floor and remote user relocations, including moves for 300+ users across NYC.
- Authored documentation and SOPs to streamline trader issue resolution and reduce support overhead.
- Prioritized technical incidents manually based on urgency and business impact in the absence of a ticketing system.
Trading Floor Support Technician / Global Markets Associate Support
Bank of America
08.2016 - 01.2017
- Supported over 2,500 high-profile users across two trading floors, including traders, MDs, and senior executives.
- Replaced and upgraded trading hardware, including Bloomberg keyboards, GPUs, and monitors under tight SLAs.
- Configured and deployed 10+ corporate iPhones and BlackBerry devices daily via MDM tools and BES.
- Provided L1-L2 support for Outlook, Excel, Bloomberg Terminal, Adobe, Java, and in-house trading platforms.
- Maintained inventory of all trading desk hardware; ensured readiness of spare desktops/laptops for failover.
Education
Information Technology workforce training program -
Year Up NYC
Skills
- Windows operating systems
- Windows Server 2012/2016
- Microsoft Office 365 Admin Console
- Outlook
- Excel (advanced)
- Active Directory
- Group policy management
- Skype for Business Server administration
- Exchange management console
- Mobile device management
- Apple AirWatch
- Microsoft Intune
- Deployment strategies
- SCCM
- MDT
- Virtualization
- VMware Workstation
- Citrix
- Networking
- TCP/IP
- DNS
- DHCP
- VPN
- Ticketing Systems
- ServiceNow
- Maximo
- Zendesk
- Remote Tools
- TeamViewer
- RDP
- Hardware
- Dell
- Lenovo
- HP laptops/desktops
- Peripherals
- Vendor coordination
- Technical support
- Set preparation
- Communication management
- Time management
- Problem solving
- Attention to detail
- Team collaboration
- Adaptability under pressure
- Customer service orientation
- Initiative taking
- Film crew support
- Project Support
- Shipment coordination
- Verbal and written communication
- Telephone etiquette
- Production support
- Production gear handling
- Tool and gear maintenance
References
References available upon request.
Timeline
Production Assistant
Self
03.2021 - 12.2023
Helpdesk Engineer
Equinox
07.2019 - 03.2021
Production/Technical Support III / DMAC
Bank of America
02.2017 - 06.2019
Trading Floor Support Technician / Global Markets Associate Support
Bank of America
08.2016 - 01.2017
Information Technology workforce training program -
Year Up NYC