Christopher Martinez
Houston,TX
Summary
Adept at automotive diagnostics and customer relations, I leveraged my expertise within the automotive field to enhance vehicle performance and customer satisfaction. Skilled in preventive maintenance and problem-solving, I significantly improved service quality, and reduced inventory repair times by 50% to ensure vehicle's were ready for purchase. My strong work ethic and ability to build relationships set me apart in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Used Car Technician
Mossy Nissan
2019.09 - Current
- Performed safety and emissions inspections.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Maintained accurate records of time and materials required to perform repairs and service.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Used specialized tools to detect leaks in gas and refrigerant systems.
- Analyzed and located malfunctions in brakes, motors, switches, and control systems.
- Coordinated with parts department to determine availability of necessary components.
- Performed advanced diagnostic repair to electrical systems.
- Averaged upwards of 80 units repaired a month from inspection and estimate to ready for sale status.
Assistant Manager
Service One Automotive
2019.04 - 2019.09
- Generated repeat business through exceptional customer service.
- Mentored team members to enhance professional development and accountability in workplace.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Established team priorities, maintained schedules and monitored performance.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Order Selector
H-E-B
2019.03 - 2019.04
- Checked inventory and selected products from specific locations based upon availability.
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
- Detail-oriented Order Picker with experience working in various large warehouse environments. Seeking similar role where outstanding packing skills and strong commitment to safety will be valued.
- Moved boxes and organized aisles to open up floor space and enable forklift operators to move freely through warehouse.
- Operated warehouse equipment and reported instances of safety code violations to management to reduce risk of accidents.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Scanned packages and boxes and moved to loading dock for shipment.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Pulled orders quickly to maintain demanding productivity goals.
Automotive Service Technician
Mac Haik Chevrolet
2017.08 - 2019.02
- Corrected faults and maximized performance by rebuilding systems and individual components.
- Maintained accurate records of time and materials required to perform repairs and service.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Examined new and replacement parts to uncover defects.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Completed customer orders and warranty services according to manufacturer specifications.
- Established clear repair plans with line-item details of expected labor and parts costs.
- Used specialized tools to detect leaks in gas and refrigerant systems.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical and electrical issues.
Automotive Service Technician
Advantage BMW Midtown
2017.02 - 2017.08
- Corrected faults and maximized performance by rebuilding systems and individual components.
- Maintained accurate records of time and materials required to perform repairs and service.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Examined new and replacement parts to uncover defects.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Completed customer orders and warranty services according to manufacturer specifications.
- Established clear repair plans with line-item details of expected labor and parts costs.
- Used specialized tools to detect leaks in gas and refrigerant systems.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical and electrical issues.
Used Car Technician
Lone Star Chevrolet
2015.06 - 2017.02
- Performed safety and emissions inspections.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Maintained accurate records of time and materials required to perform repairs and service.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Used specialized tools to detect leaks in gas and refrigerant systems.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
- Corrected faults and maximized performance by rebuilding systems and individual components.
- Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
- Utilized special alignment equipment and wheel-balancing machines to align wheels, axles, frames and steering mechanisms of automobiles.
- Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
Automotive Service Technician
Advantage BMW Midtown
2014.07 - 2015.06
- Corrected faults and maximized performance by rebuilding systems and individual components.
- Maintained accurate records of time and materials required to perform repairs and service.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Examined new and replacement parts to uncover defects.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Completed customer orders and warranty services according to manufacturer specifications.
- Established clear repair plans with line-item details of expected labor and parts costs.
- Used specialized tools to detect leaks in gas and refrigerant systems.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical and electrical issues.
Education
High School Diploma -
Cy-Springs High School
Cypress, TXNo Degree - Automotive Mechanics
Universal Technical Institute of Texas Inc
Houston, TX2014
Skills
- Automotive Systems both Mechanical and Electrical
- Customer Service
- Issue Resolution
- Inventory Auditing
- Hand and power tools
- Heavy Lifting
- Relationship Building
- Team Collaboration
- Contract Negotiation
Languages
English
Native or Bilingual
Timeline
Used Car Technician
Mossy Nissan
2019.09 - Current
Assistant Manager
Service One Automotive
2019.04 - 2019.09
Order Selector
H-E-B
2019.03 - 2019.04
Automotive Service Technician
Mac Haik Chevrolet
2017.08 - 2019.02
Automotive Service Technician
Advantage BMW Midtown
2017.02 - 2017.08
Used Car Technician
Lone Star Chevrolet
2015.06 - 2017.02
Automotive Service Technician
Advantage BMW Midtown
2014.07 - 2015.06
High School Diploma -
Cy-Springs High School
No Degree - Automotive Mechanics
Universal Technical Institute of Texas Inc
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