Christopher Mata
North Chicago,IL
Summary
Experienced Auto Claims Adjuster with a robust background in automotive knowledge and customer service, honed at Protective Asset Protection. Demonstrated expertise in claims evaluation and decision making, backed by a track record of ensuring compliance and customer satisfaction. Commitment to continuous learning and meticulous attention to detail sets me apart.
Overview
12
12
years of professional experience
Work History
Remote - Auto Claims Adjuster
Protective Asset Protection
12.2019 - Current
- Reviewed and evaluated auto claim documents for accuracy, completeness, and compliance with applicable laws, regulations, and company procedures.
- Provided superior customer service by responding quickly and courteously to customers and repair facilities regarding their automotive warranty claims.
- Use national labor guides like Mitchell ProDemand and Alldata to verify labor times & MSRP prices.
- Set up inspections through 3rd party inspection companies & perform follow ups.
- Exercise my automotive knowledge and apply it to claims for quick and easy claim decision.
Front End Assistant
Costco Wholesale Corp
06.2023 - 10.2023
- Managed front‑end cleanliness and organization for a safe, efficient, customer‑ready environment.
- Assisted with shelf organizing, restocking, and maintaining product presentation standards.
- Supported cashiers by bagging items, organizing carts, and ensuring smooth customer flow.
- Provided courteous assistance during checkouts, returns, and general inquiries.
Service Assistant
Tesla Motors
04.2017 - 12.2019
- Provided excellent customer service to guests, resolving any issues in a timely manner with courtesy and professionalism.
- Completed deep & thorough cleaning to customer owned & inventory vehicles. (Detailed Vehicles)
- Maintained cleanliness around the repair facility including service department and outside lot.
- Inspect new and used inventory vehicles as well as customer vehicles for any damage or body/paint flaws from the manufacturer.
Automotive Lube Technician
Muller Honda
08.2016 - 04.2017
- Worked closely with team members to complete jobs efficiently in a timely fashion.
- Perform Multi-Point inspections for recommended repairs
- Performed Fluid Checks
- Performed oil changes and tire rotations on a variety of vehicles, utilizing hand & power tools.
- Perform common maintenance on vehicles, program new keys & repair or install new tires.
- Maintain cleanliness to designated areas.
Car Porter
Lexus of Higland Park
09.2014 - 05.2016
- Utilized strong communication skills to effectively interact with customers and colleagues on a daily basis.
- Consistently met deadlines while providing excellent customer service throughout the process of delivering and picking up vehicles.
- Lot organization
- Performed daily inspections of incoming and outgoing vehicles for damages or defects prior to delivery or pick-up.
- Detail new, used or customer vehicles on a timely manner while keeping quality at it's finest.
Education
High School Diploma -
North Chicago Community High School
North Chicago, IL06-2014
No Degree - Collision Repair
College of Lake County Tech Campus
Grayslake, ILSkills
- Customer Service
- Continuous Learner
- Attention to Detail
- Automotive Knowledge
- Decision Making
- Safley Handle Hand & Power Tools
Timeline
Front End Assistant
Costco Wholesale Corp
06.2023 - 10.2023
Remote - Auto Claims Adjuster
Protective Asset Protection
12.2019 - Current
Service Assistant
Tesla Motors
04.2017 - 12.2019
Automotive Lube Technician
Muller Honda
08.2016 - 04.2017
Car Porter
Lexus of Higland Park
09.2014 - 05.2016
High School Diploma -
North Chicago Community High School
No Degree - Collision Repair
College of Lake County Tech Campus