CHRISTOPHER MATHEWSON
Chester Heights,PA
Summary
Proven leader guiding clients in leveraging cloud and digital technologies to improve customer service and achieve goals. Specialize in field service management, revenue operations, and service excellence. Successfully led multiple end-to-end implementations and assessments on the Salesforce Platform, delivering solutions that enhance efficiency, productivity, and customer satisfaction. Enjoy the journey of solving complex problems and delivering value to clients. Certified ScrumMaster along with 13 Salesforce certifications.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Advisory Director - Technology and Transformation, Salesforce
PricewaterhouseCoopers
07.2015 - Current
- Director in PwC's Advisory Line of Service, Salesforce Practice
- Responsible for leading large-scale transformation programs and driving GTM strategies while being held accountable by managing P&L
- Numerous Client-facing responsibilities that all have the common goal of leveraging technology to transform business processes
- Leader of PwC's Agentforce Factory team, enabling knowledge sharing across the practice, defining ways of working, and developing delivery templates to empower client transformation powered by Agentforce capabilities
Salesforce Program Director
11.2024 - Current
- Account Director responsible managing $5M Salesforce Program for Pharmaceutical company, consisting of 4+ workstreams
- Oversaw 2 large-scale Go-Live transformations, releasing functionality focusing on case management, patient summary, & OCR/ICR for patient experience
- Proposed and delivered an Innovation pod project, a strategic project to develop proof of concepts leveraging AI tools and features (Einstein for Service, Agentforce)
- Managed all account operations, client relationships, and business development efforts
CRM Global Transformation
Mobile Device Management Provider
04.2023 - 08.2024
- CRM lead for $10M Salesforce program for global Mobile Device Management provider
- Oversaw implementation of Salesforce Sales Cloud and Salesforce CPQ, releasing solution to hundreds of global users
- Consolidated multiple legacy systems into a single Q2C platform while also, simplifying the product catalog to streamline the sales process for reps, partners, and in-product purchases
Field Service Transformations
04.2018 - 09.2024
- Solution Lead for Fortune 500 food and beverage supplier, and multinational electric/gas utility provider to implement and transform Field Service business model via Salesforce Field Service (formerly FSL)
- Developed an optimization playbook, which assesses, evaluates, and either creates or enhances clients' usage of their SFS optimization engine
- In charge of forming and executing development strategy for overall scheduling, dispatching, and mobile execution
- Led and oversaw the launch of >6 US based end-to-end releases, identifying key areas for enhancements in preparation for national deployment through an agile approach
HR ATS Implementation
03.2017 - 08.2017
- Program Lead for HR Acquisition Talent System implementation for high profile Tech client in Mountain View, CA
- Main POC for client to gather user stories, provide program updates, and coordinate with ISV partner to obtain key client goals
- Led deployment and launch of 2 US-pilot releases
CPQ Vendor Evaluation
09.2016 - 03.2017
- Lead consultant responsible for vendor assessment
- Prepared documentation of business and technical requirements for vendors based on workshop and validated requirements through managed sessions
- Took on Project Manager Role to assist client with Q4 commercial commitment goals, creating project plans and working with all business units to ensure tasks and action items are met
Education
Bachelor of Arts - Business Administration And Management
Franklin & Marshall College
05.2015
Skills
- Relationship building
- Effective leader
- Program leadership
- Staff development
- Digital Transformation
- Salesforce
- AI
- Problem Solver
Certification
- Certified ScrumMaster
- Salesforce Certified Administrator
- Salesforce Certified Advanced Administrator
- Salesforce Certified Sales Cloud Consultant
- Salesforce Certified Service Cloud Consultant
- Salesforce Certified Field Service Consultant
- Advanced Field Service Accredited Professional
- Salesforce Certified Community Cloud Consultant
- Salesforce Certified Marketing Cloud Email Specialist
- Salesforce Certified Platform App Builder
- Agentblazer Chamption
- Trailhead Triple Star Ranger
Timeline
Salesforce Program Director
11.2024 - Current
CRM Global Transformation
Mobile Device Management Provider
04.2023 - 08.2024
Field Service Transformations
04.2018 - 09.2024
HR ATS Implementation
03.2017 - 08.2017
CPQ Vendor Evaluation
09.2016 - 03.2017
Advisory Director - Technology and Transformation, Salesforce
PricewaterhouseCoopers
07.2015 - Current
Bachelor of Arts - Business Administration And Management
Franklin & Marshall College
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