Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Christopher Matos

Christopher Matos

Los Angeles,CA

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

7
7
years of professional experience

Work History

Supervisor/Key Holder

Catalina Paint's
08.2022 - 03.2024
  • - Establish customer loyalty to the business by providing personalized customer service tailored to their shopping requirements.
  • - Completed the closing procedures for Point of Sale (POS) systems, and oversaw the end of day revenue between three store locations within the LA area.
  • - Responsible for overseeing store inventory and preparing merchandise for the upcoming shift.
  • - Scheduled operational team hours and upheld cleanliness standards in the work environment.
  • - Organizing merchandise according to sales goals.

Warehouse Worker

UPS
07.2020 - 08.2022
  • Unloaded and loaded truck merchandise in a accurate and timely manner
  • Sorted 100+ packages and redirected them to the appropriate shipping location
  • Safely sorted bulk items (up to 120 lbs) to correct shipping destination

Cashier/Customer Engagement

Baskin Robbins
02.2019 - 07.2020
  • Completed custom orders to satisfaction
  • Followed cash handling procedures and aided in inventory management
  • Resolved customer complaints in a professional manner
  • Baskin Robbin collaborated with Stranger Things for a pop-up which increased foot traffic by at least 200% which increased sales of ice cream

Sales Associate

JcPenney
11.2017 - 02.2018
  • Home Department, women's department and men's department
  • Followed cash handling procedures
  • Aided in presentation of merchandise while coordinating with other staff

Volunteer

Heliotrope Avenue Elementary
01.2017 - 08.2017
  • Provided clerical tasks for filing, sorting and supporting office announcements
  • Assisted parents at counter and answering phones

Education

Fellowship Graduate - Building Energy Management Systems Fellowship

LA Cleantech Incubator
Los Angeles, CA
05.2024

M.D. -

Pasadena City College
Pasadena, CA
01.2018

Graduated -

Eagle Rock High School
Los Angeles, CA
01.2015

Skills

  • Friendly, approachable, and consistently welcoming
  • Proficient in active listening and attentive to others' needs
  • Collaborative team player with strong communication skills
  • Demonstrated history of managing customer and colleague relationships while promoting inclusivity
  • Enthusiastic and quick learner adept at applying new knowledge to daily operations
  • Skilled in understanding building infrastructure and utilizing technology for efficient management of buildings and energy consumption
  • Knowledgeable in building science, systems, and energy efficiency standards, certified by the Building Performance Institute (BPI)
  • Proficient in Google Drive applications (Docs, Slides, Sheets, etc)
  • Experienced in inventory control and providing exceptional customer service
  • Effective problem-solving abilities

Additional Information

FEEBO - Fundamentals of Energy Efficient Building Operations

BSP - Building Science Principles

Timeline

Supervisor/Key Holder

Catalina Paint's
08.2022 - 03.2024

Warehouse Worker

UPS
07.2020 - 08.2022

Cashier/Customer Engagement

Baskin Robbins
02.2019 - 07.2020

Sales Associate

JcPenney
11.2017 - 02.2018

Volunteer

Heliotrope Avenue Elementary
01.2017 - 08.2017

Fellowship Graduate - Building Energy Management Systems Fellowship

LA Cleantech Incubator

M.D. -

Pasadena City College

Graduated -

Eagle Rock High School

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Christopher Matos