Shannon Gannon
Clermont,FL
Summary
Skilled Keyholder proficient in processing payments, resolving customer service issues and smoothly opening and closing stores. Collaborative team player with over 10 years of experience. Market-savvy and performance-driven with motivational leadership style focused on maximizing team contributions and performance.
Overview
10
10
years of professional experience
Work History
Supervisor/Key Holder
Bealls Outlet
Clermont, FL
12.2021 - Current
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Trained team members in successful strategies to meet operational and sales targets.
- Completed store opening and closing procedures.
- Counted out cash drawers and balanced totals.
- Trained and mentored new employees.
- Processed cash, credit, debit and check payments.
- Opened inventory boxes and restocked shelves.
- Accepted and processed customer returns.
- Rotated stock according to dates and protocols.
- Loaded and unloaded merchandise from trucks to organize warehouse and backroom spaces.
Assistant Store Manager
Southern Tide
Hilton Head Island, SC
08.2021 - 12.2021
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Rotated merchandise and displays to feature new products and promotions.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Walked through store areas every day to identify and proactively resolve issues negatively impacting operations.
Supervisor
Kohls
Jackson, MI
10.2016 - 08.2021
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives and communication goals.
- Developed training, task and process guidelines and communicated clear and concise directions to employees.
Customer Service Manager
Henry Ford Allegiance Hospital
Jackson, MI
05.2016 - 09.2016
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
Assistant Account Manager
Anesthesia Business Consultants
Jackson, MI
07.2012 - 05.2016
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
- Anticipated clients' needs by staying in touch on regular basis.
- Maintained high standards of customer service by answering pricing, availability, use and credit questions accurately.
- Consulted with clients after sales and contract signings to resolve problems and provide ongoing support.
- Built client relationships by acting as liaison between customer service and sales teams.
Education
General Studies
Jackson Community College
Jackson, MIHigh School Diploma -
Lumen Christi High School
Jackson, MI05.1990
Skills
- Customer Service Management
- Implementing Pricing Strategies
- Cash Handling and Reconciliation
- Decision Making
- Delegation and Supervision
- Staff Coaching and Training
- Sales Leadership
- Team Building and Motivation
- Merchandise Promotion and Display
Timeline
Supervisor/Key Holder
Bealls Outlet
12.2021 - Current
Assistant Store Manager
Southern Tide
08.2021 - 12.2021
Supervisor
Kohls
10.2016 - 08.2021
Customer Service Manager
Henry Ford Allegiance Hospital
05.2016 - 09.2016
Assistant Account Manager
Anesthesia Business Consultants
07.2012 - 05.2016
General Studies
Jackson Community College
High School Diploma -
Lumen Christi High School