Christopher Matousek
The Mall at Short Hills
Newark,USA
1
Certification
26
years of professional experience
Department of Public Safety Police Dispatcher/Senior Security Officer coordinating emergency and non-emergency responses across 13+ campus locations and public safety operations. Manages 41+ 911 PSAP calls per shift, 5–10 units per day, CAD dispatching, and field officer support while protecting people, property, and access to buildings through patrol, key control, and incident reporting. Supports emergency scenes, special events, and police desk operations with calm, accurate communication. Also served as the departments TAC or terminal agency coordinator managing all criminal justice information systems and the National Crime Information Center database. Responsible for training of new incoming dispatchers including the issuing of credentials for all police personnel. Also conducted background checks for any potential hires including public safety officer's, dispatcher's, and police officers.
Work History
Department of Public Safety Police Dispatcher/Senior Security Officer
9 Years 4 Months- Ensuring the safety and security of persons and property within the campus and its properties.
- Controlled university keys for access to all university-owned and leased buildings and offices, ensuring secure entry.
- Patrolled university to detect safety hazards and criminal activity, preventing unauthorized access and conducting building checks to ensure authorized usage.
- Submitted written reports to document incidents and activities.
- Assisting the University Police Department during emergency situations, special events, and functions.
- Providing relief for Police Officers in the field when necessary.
- Dispatching Police and Public Safety personnel to emergent and non-emergent calls for service.
- Responsible for answering and handling of emergency 911 PSAP calls.
- CPR/AED (Healthcare provider) certified, April 2017
- NECI-911/Emergency Medical Dispatcher certified, May 2017
- Command Citation, March 2019
Security Officer/Dispatcher/Acting Sergeant as of August 2013
14 Years- Patrolled a high end commercial premise to prevent and detect signs of intrusion and ensure security of doors, windows, and gates.
- Answer alarms and investigate disturbances.
- Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises.
- Write reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.
- Call police or fire departments in cases of emergency, such as fire, medical emergencies, or presence of unauthorized persons.
- Circulate among visitors, patrons, and employees to preserve order and protect property.
- Maintained the security dispatch desk where duties included answering phones, dispatching security personnel, dispatching maintenance personnel, monitoring the CCTV system, entering security-related reports, and maintaining the computer-aided dispatch system.
- Supervised shift of 6-8 officers in absence of Patrol Supervisor/Sergeant, ensuring effective coverage and response.
- Assigned Public Safety Officers to various posts and assignments as needed.
- Directed personnel to calls for service both emergency and non-emergency.
- New Jersey SORA certified as of December 2012
- Basic First Aid and CPR certified, renewed as of May 2014
- Cited for “Outstanding First Aid,” February 2013
- Cited for “Life Saving Act,” December 2015
Asset Protection Specialist
1 Year 6 Months- Security Officer for Target Clark, NJ.
- Ensured cleanliness and safety of store environment to enhance customer experience.
- Monitoring and surveillance of the CCTV systems to help protect against theft and fraud.
- Maintain a uniformed presence within the store to help prevent theft.
- Assist the Executive Team Leader of Asset Protection with apprehensions when required.
- Provide for the safety of guests within the Clark, NJ store.
- Provide crisis support.
- Maintain a clean and safe store.
- Responsible for reviewing to the perpetual inventory log daily to help determine trends and patterns in theft.
- Assisted guests with security-related concerns.
- Assisted Executive Team Leader of Asset Protection with apprehensions to uphold store security.
Corrections Officer
3 Years 10 Months- Responsible to ensure the safety, security, and welfare of inmates confined to the Union County Jail.
- Responsible for maintaining a formal and informal head count of inmates throughout an assigned shift.
- Responsible of observation of inmates to detect violations within the Union County Jail.
- Patrolled an assigned area within the jail.
- Escort groups of inmates during movements both inside and outside of the jail to prevent breaches in security.
- Prepared detailed reports documenting incidents of misbehavior and rule violations within the Union County Jail.
- Conducted searches of inmates, cells, and housing areas as directed during assigned shifts.
- Meritorious Service Award for Life Saving Act, June 2008.
Public Safety Officer
2 Years- Controls traffic including issuing traffic citations for parking violations to ensure smooth flow of traffic.
- Patrols campus by vehicle and foot patrol to ensure security of college lots, buildings and property.
- Reports traffic, safety and/or security infractions to proper authorities.
- Assists in evacuations during fire bomb threats or other emergencies.
- Reported traffic, safety, and security infractions to appropriate authorities for prompt resolution.
- Operated two-way radio to facilitate communication during incidents.
- Provides directions and assistance to campus visitors.
- Ensured safety of students, faculty, and staff while securing college buildings and property through law enforcement and regulation enforcement.
Vault Attendant/Driver Guard
7 Months- Deliver valuables to customers such as banks, retail stores, and restaurants.
- Delivered valuables to banks, retail stores, and restaurants, ensuring safe and timely transactions.
- Interacted with customers to provide excellent service and uphold company reputation.
- Completed paperwork accurately to maintain compliance with operational procedures.
- Interact with customers while representing the company.
Senior Dispatcher
4 Years 10 Months- Dispatching of emergency and non-emergency personnel to natural gas related incidents including, but not limited to gas leaks, fires, and explosions utilizing a two-way radio system as well as other types of communications equipment.
- Answering customer calls (emergency and non-emergency) for assistance in dealing with natural gas related problems such as billing inquiries and requests for service.
- Answering customer calls (emergency and non-emergency) for assistance in dealing with natural gas related problems such as billing inquires and requests for service.
- Handling after hours’ emergency calls for NUI Elizabethtown Gas Company’s several divisions including Miami, Brevard County and Port St. Lucie Florida, as well as Elkton, Maryland.
- Proficient in utilizing Mobility and Click Scheduler software within the gas company for the purpose of routing jobs to various field personnel.
- Provided on-call support for dispatching department on a rotational basis, ensuring continuous operational readiness and response capabilities.
Education
College Preparation
- Obtained high school diploma focused in the area of college preparation
- GPA: 3.2
Skills
Incident Command System 100/200
Hazmat
Chemical Safety/Hazcom
NCIC 2000
CJIS
Emergency call intake
Dispatch queue management
Public safety radio operations
Shift supervision
Personnel assignment
Certification
- CPR/AED (Healthcare provider) certified, April 2017
- NECI-911/Emergency Medical Dispatcher certified, May 2017
- New Jersey SORA certified as of December 2012
- Basic First Aid and CPR certified, renewed as of May 2014
Timeline
Department of Public Safety Police Dispatcher/Senior Security Officer
New Jersey Institute of Technology
02.2017 - 06.2026Read More
Security Officer/Dispatcher/Acting Sergeant as of August 2013
The Mall at Short Hills
10.2012 - CurrentRead More
Asset Protection Specialist
Target Corporation
04.2012 - 10.2013Read More
Corrections Officer
Union County Department of Corrections
01.2008 - 11.2011Read More
Vault Attendant/Driver Guard
Dunbar Armored
05.2006 - 12.2006Read More
Public Safety Officer
Union County College
01.2006 - 01.2008Read More
Senior Dispatcher
NUI Elizabethtown Gas Company
08.2000 - 06.2005Read More
Bayonne High School
College Preparation
Read More
Experience
Command Citation, March 2019, Meritorious Service Award for Life Saving Act, June 2008., Cited for “Outstanding First Aid,” February 2013, Cited for “Customer Service & Breast Cancer Awareness,” October 2015, Cited for “Life Saving Act,” December 2015
Awards and Accomplishments
Life Saving Award: 4
Command Citations: 8
Honorable Service:2
Meritorious Service: 1
Dispatcher of the Year: 2
Exceptional Duty: 4
Chief's Accomplishment Award: 1