Christopher McCanlies
Burleson,TX
Summary
IT graduate currently working towards a degree in cybersecurity. Possesses 4 years of end user support experience. Effective in troubleshooting and diagnosing technical issues with strong communication skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Tier 3 Remote Technician
Atos - Northrop Grumman
03.2020 - Current
- Find solutions to problems using creativity, reasoning, and past experiences along with available resources
- Assess situations, seek multiple perspectives, gather information and identify key issues to be addressed
- Provided exceptional customer service by promptly addressing problems reported by end users
- Explained technical information in clear terms to non-technical individuals to promote better understanding
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones
- Documented support interactions for future reference
Customer Service Representative
H-E-B
01.2020 - 03.2020
- Provided customer service, answered customers’ questions regarding products
- Stocked and rotated items as needed, assisted with inventory control
Roustabout
Renegade
01.2014 - 03.2014
- Manual labor which included painting, digging trenches, cutting and threading pipe, and transporting and storing materials
Pipe Fitter Apprentice
Crisp Ladew
09.2013 - 12.2013
- Received training on performing maintenance on a fire extinguisher
- Learned how to cut and thread pipe
- Installation and maintenance on fire protection systems
Store Stocker
Ben E. Keith Beverage
08.2011 - 08.2013
- Built healthy relationships with businesses and maintained good communication with retail customers
- Organized, refilled and stocked coolers, shelves and displays
- Monitored inventory to ensure appropriate stock levels and rotation
- Ensured company equipment was in safe working condition
Education
Bachelor of Science - Cybersecurity and Information Assurance
Western Governors University
Millcreek, UT01.2025
Associate of Applied Science - Information Technology - Network Support
Tarrant County College
Fort Worth, TX05.2019
Skills
- Troubleshooting & Diagnosing Technical Issues
- Application Installations & Support
- Problem Solving
- Attention to Detail
- Customer Service
- Technical Documentation
- Teamwork and Collaboration
Certification
CompTIA Secure Infrastructure Specialist - CSIS
A+
Network+
Security+
certificate of completion
Cisco Support, 12/2018
Information Technology Support, 05/2019
Timeline
Tier 3 Remote Technician
Atos - Northrop Grumman
03.2020 - Current
Customer Service Representative
H-E-B
01.2020 - 03.2020
Roustabout
Renegade
01.2014 - 03.2014
Pipe Fitter Apprentice
Crisp Ladew
09.2013 - 12.2013
Store Stocker
Ben E. Keith Beverage
08.2011 - 08.2013
Bachelor of Science - Cybersecurity and Information Assurance
Western Governors University
Associate of Applied Science - Information Technology - Network Support
Tarrant County College
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