CHRISTOPHER MCGREGOR
Greater Portmore,Jamaica
Summary
Self-motivated creative with strong skills in photography, Cook,Drawing or any graphic design software. Proven ability to produce high-quality visual content and adapt to various creative tools. Experienced swimmer with a background in competitive swimming and lifeguarding in a military setting. Committed to gaining valuable experience in a reputable organization.
Overview
4
4
years of professional experience
Work history
ACTING SUPERVISOR/ CUSTOMER SERVICE
Ibex(Amazon)
Portmore , Jamaica
2022.08 - 2023.10
- Manage inbound and/ outbound calls.
- Follow various communication scripts when talking to customer.
- Identify customer needs, answer questions and solve problems.
- Processing orders and payments.
- Guide customer through troubleshooting step.
- Resolved customer complaints promptly, resulted in increased customer satisfaction rates.
- Conducted performance appraisals with employees for career development discussions.
- Monitored employee attendance records for maintaining discipline within team.
- Led team meetings, ensured clear communication amongst all members.
- Improved team efficiency by implementing new scheduling practices.
- Coordinated with other supervisors to maintain consistency across shifts.
- Promoted safe work environment by enforcing strict adherence to safety regulations.
- Trained new hires and set up mentoring relationships to drive team performance.
ARMOR PERSONAL/ Military
Jamaica Defense Force
Kinston, Jamaica
2019.07 - 2021.08
- Operate, maintain, and repair equipment to ensure optimal functionality and performance.
- Conduct military operations including combat, training, and humanitarian missions with utmost responsibility.
- Executed technical and support activities to enhance operational efficiency.
- Conducted internal security operations to apprehend wanted individuals, recover illegal firearms, and restore law and order within specific communities.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
Education
CSEC - Physical Education, English A, Principles of Business, Visual Arts, English literature, integrated science
St. George’s College
Certificate - NVQ-J Printing & Graphics, Level II
The Heart Academy
2018.11 - 3 2019
Certificate - Basic Digital Design
Creative Production &Training Centre (CPTC)
2016.12 - 2 2017
Skills
- Graphic design
- Computer and technology proficiency
- Project management skills
- Effective communication
- Amazon device troubleshooting
- Technical expertise
- Customer service excellence
- Software knowledge
- Culinary innovation
- Meal preparation
HOBBIES
I enjoy swimming, cooking, reading and designing posters and cartoons.
RECOGNITION & AWARDS
Caribbean Military Academy, Class 4, Jamaica Defense Force., Appointed Platoon Sargent, Jamaica Defense Force., Champion boy for Central branch all ago track team.
EXTRA CURRICULAR
St. George’s Track Team/swimming team, 2014-2017 & Central Branch All Age, 2011 - 2014 St. George’s Track Team/swimming team, 2014-2017 & Central Branch All Age, 2011 - 2014
Timeline
ACTING SUPERVISOR/ CUSTOMER SERVICE
Ibex(Amazon)
2022.08 - 2023.10
ARMOR PERSONAL/ Military
Jamaica Defense Force
2019.07 - 2021.08
Certificate - NVQ-J Printing & Graphics, Level II
The Heart Academy
2018.11 - 3 2019
Certificate - Basic Digital Design
Creative Production &Training Centre (CPTC)
2016.12 - 2 2017
CSEC - Physical Education, English A, Principles of Business, Visual Arts, English literature, integrated science
St. George’s College