Christopher M. Duncan
Cienega Med Spa
Holt
16
years of professional experience
Dynamic individual with hands-on experience in front desk operations and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Work History
Spa Manager
5 Years 8 Months- Managed daily operations to ensure seamless spa services and exceptional client experiences.
- Developed staff training programs to enhance service delivery and improve team performance.
- Generated reports to track spa performance and make recommendations for improvement.
- Resolved client complaints with empathy and professionalism, maintaining high standards of customer service.
- Created customized treatment plans for clients based on their individual needs and preferences.
- Trained and mentored staff members to achieve optimal performance levels and maintain high standards of service.
Spa Asst Manager
1 Year 9 Months- Coached and mentored staff of 11 treatment facility on Forbes 5 star standards with an emphasis in phone etiquette and reception.
- Enhanced the efficiency of the hotel guest outreach protocol through strategic revisions, significantly reducing task completion time while maintaining a high standard of service.
- Elevated the precision and efficiency of monthly inventory counts, demonstrating a commitment to meticulous record-keeping and operational excellence.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Spa Asst Manager
5 Months- Assisted in the management of 26 treatment room spa facility and 8 station salon.
- Trained new staff on spa protocols and customer service best practices, fostering a collaborative team environment.
- Improved client satisfaction by providing exceptional customer service and anticipating their needs.
- Supported therapists in preparing treatment rooms, enabling efficient transitions between appointments.
Spa Manager
9 Months- Fostered a collaborative work experience through interdepartmental meetings aimed to enhance customer engagement within the club as a whole.
- Engaged with customers in a friendly and inviting manor showcasing extensive knowledge of services and retail offerings.
- Surpassed monthly revenue projections by 15% month over month.
Spa Supervisor
6 Years- Participated in monthly Forbes 5 star training program within world class 62 treatment spa facility.
- Established streamlined inventory control procedures, optimizing monthly counts and minimizing shrinkage.
- Contributed to marketing initiatives to enhance engagement with the private spa suites.
- Authored comprehensive spa suite hosting protocol to maintain a uniform and exceptional guest experience.
Education
High School Diploma
Skills
Staff management
Time management abilities
Written communication
Telephone etiquette
Facility maintenance
Appointment scheduling
Schedule coordination
Multitasking Abilities
Interpersonal skills
Customer relationship management
Timeline
Spa Manager
Cienega Med Spa
10.2020 - 06.2026Read More
Spa Asst Manager
The Allison Inn
05.2018 - 02.2020Read More
Spa Asst Manager
ProSports Club
11.2016 - 04.2017Read More
Spa Manager
Lifetime
02.2016 - 11.2016Read More
Spa Supervisor
Aria Resort and Casino
02.2010 - 02.2016Read More
Desert Rose High School
High School Diploma
Read More