Summary
Overview
Work History
Education
Skills
Timeline
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Christopher Mendez

New York,NY

Summary

Dynamic professional with a proven track record at Beacon Eldercare Inc., adept in case documentation and client advocacy. Excelled in creating supportive environments, enhancing customer satisfaction, and driving positive outcomes for diverse populations. Skilled in motivational interviewing, achieving significant improvements in client service delivery and operational efficiency.

Overview

24
24
years of professional experience

Work History

Case Manager's Assistant

Beacon Eldercare Inc.
04.2014 - 05.2024
  • Attended regularly scheduled case management and staff meetings.
  • Maintained up-to-date and accurate contacts and progress note records.
  • Worked with homeless, diverse and low-income populations to assist in coping with mental health, substance abuse and recovery issues.
  • Completed intakes and assessments on clients to determine needs and eligibility for services and public benefits.

Group Facilitator

Delta Manor Shelter
05.2014 - 11.2014
  • Provided guidance on goal-setting strategies, empowering participants to take ownership of their personal development journey.
  • Developed open rapport with patients, encouraging sharing of questions and concerns.
  • Educated in various types of techniques and skills to better understand people from diverse walks of life and cultures.
  • Introduced creative problem-solving methods to encourage innovative thinking and solutions within the group context.
  • Created a supportive environment by fostering trust, empathy, and mutual respect among participants.

Peer Mentor

Comunife Inc.
06.2011 - 12.2013
  • Conducted regular check-ins with mentees to monitor progress towards achieving their goals and to address any concerns or challenges faced along the way.
  • Developed strong relationships with mentees, fostering a positive learning environment.
  • Encouraged mentees to develop strong decision-making and problem-solving skills.
  • Promoted a sense of belonging among peers by fostering an inclusive atmosphere within the mentoring program''s activities and discussions.

Wendy's Restaurant

Shift Manager
04.2002 - 05.2011
  • Enhanced guest satisfaction by implementing innovative restaurant concepts and improving overall dining experience.
  • Monitored guest feedback, proactively addressing concerns and implementing improvements to enhance customer satisfaction levels.
  • Managed budget and financial reporting, consistently achieving targeted profit margins while maintaining exceptional service standards.
  • Promoted a safe work environment by enforcing strict adherence to health code regulations and company safety guidelines.

Elite Investigations

Security Officer
04.2000 - 01.2002
  • Ensured compliance with relevant laws, regulations, and policies throughout all aspects of investigative work.
  • Optimized resource allocation by prioritizing high-impact investigations and ensuring timely deployment of personnel.
  • Championed best practices in evidence collection, preservation, analysis, reporting, and presentation during legal proceedings.

Education

Bachelor of Science - Criminal Investigation And Reporting

Berkley College
Manhattan, NY
04.2014

Skills

  • Case Documentation
  • Community Resources
  • Client Advocacy
  • Motivational Interviewing

Timeline

Group Facilitator

Delta Manor Shelter
05.2014 - 11.2014

Case Manager's Assistant

Beacon Eldercare Inc.
04.2014 - 05.2024

Peer Mentor

Comunife Inc.
06.2011 - 12.2013

Wendy's Restaurant

Shift Manager
04.2002 - 05.2011

Elite Investigations

Security Officer
04.2000 - 01.2002

Bachelor of Science - Criminal Investigation And Reporting

Berkley College

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Christopher Mendez