CHRISTOPHER MENDEZ
Lubbock
Summary
To further my career by achieving both short- and long-term personal goals, focusing on growing within the company; sharing knowledge with coworkers and peers and, to the best of my ability, carry out tasks asked of me in any position held.
Overview
27
27
years of professional experience
Work History
Associate Director PSS
TTUHSC
Lubbock, TX
12.2025 - Current
- Led strategic initiatives to enhance operational efficiency across multiple departments.
- Developed and implemented policies that improved compliance with regulatory standards.
- Managed cross-functional teams to achieve project goals within established timelines.
- Streamlined communication processes between departments, fostering collaboration and information sharing.
Unit Supervisor – Managed Care & Medical Records
TTUHSC Family Medicine
Lubbock, Texas
01.2020 - 11.2025
- Supervised a team of 4 managed care coordinators and 3 medical records team. I am in charge of Terminations from our clinic and Death Certificates. I’m also in charge of PCMH referral loop closure.
PSS Supervisor
TTUHSC Family Medicine
Lubbock, Texas
01.2018 - 01.2020
- Supervise a team of 12 PSS employees. I’m in charge of all scheduling issues and making sure my team checks in patients, schedules appointments, checks insurances, and answer calls. I handle all the deposits for the front desk and make sure to take down to cashiers. I provide one-on-one meeting with my employees and handle all their timesheets.
Unit Supervisor – Managed Care & Medical Records
TTUHSC Family Medicine
Lubbock, Texas
07.2016 - 01.2018
- Supervised a team of 3 managed care coordinators and 2 medical records team. I was in charge of Terminations from our clinic and Death Certificates. I was also in charge of PCMH referral loop closure and entering the data in a spreadsheet. I worked on our patient satisfaction for our clinic and ways to improve our patient satisfaction scores from Press Ganey.
PSS TTUHSC Family Medicine
TTUHSC Family Medicine
Lubbock, Texas
06.2013 - 07.2016
- Helped greet and check in patients and checked insurances and collected co-pays. Would rotate from front desk to call center on a weekly basis.
Front Desk Receptionist
Physicians Network Service
Lubbock, Texas
01.2012 - 06.2013
- Meet and greet incoming patients, schedule appointments, process patient insurance eligibility, process Wait from Home scheduling system, open and close health care clinic. Assist with all clinic and patient related tasks with high volume levels both in person and over the phone.
Inbound Phone Banker – Customer Service
WELLS FARGO PHONE BANK
Lubbock, Texas
03.2005 - 01.2012
- Refer products to new and existing customers with the intent of helping customers reach their financial goals; while providing the customer with first call resolution, servicing all their customer service needs.
First Assistant Manager
BURGER KING
Levelland, Texas
01.1999 - 03.2005
- Oversaw 15 people with everyday restaurant duties; provided scheduling of employees. Responsible for daily cash till which included daily balancing and deposit of funds. Ordered restaurant products by the truckload in order to maintain an adequate supply for a given period.
Education
AA - General Studies
South Plains College
Bachelor of Science - Healthcare Management
TTUHSC
Lubbock, TX05-2026
Skills
- Project management
- Strategic leadership
- Analytical thinking
- Coaching and mentoring
Languages
Spanish
Native or Bilingual
Timeline
Associate Director PSS
TTUHSC
12.2025 - Current
Unit Supervisor – Managed Care & Medical Records
TTUHSC Family Medicine
01.2020 - 11.2025
PSS Supervisor
TTUHSC Family Medicine
01.2018 - 01.2020
Unit Supervisor – Managed Care & Medical Records
TTUHSC Family Medicine
07.2016 - 01.2018
PSS TTUHSC Family Medicine
TTUHSC Family Medicine
06.2013 - 07.2016
Front Desk Receptionist
Physicians Network Service
01.2012 - 06.2013
Inbound Phone Banker – Customer Service
WELLS FARGO PHONE BANK
03.2005 - 01.2012
First Assistant Manager
BURGER KING
01.1999 - 03.2005
AA - General Studies
South Plains College
Bachelor of Science - Healthcare Management
TTUHSC