Results-driven professional skilled in pest control techniques, project management, and resource coordination. Proven track record in ensuring customer satisfaction and maintaining equipment readiness.
Overview
16
16
years of professional experience
Work History
PSS (sales)
Allgood Pest Solutions
Knoxville , TN
02.2023 - 11.2025
Conducted inspections for new and existing customers to ensure compliance with standards.
Managed a large sales area, driving revenue growth through effective strategies.
Sold a range of products including pest control, termite treatment, and insulation services.
Obtained CAT 7 certification and WDO license to enhance professional qualifications.
Collaborated with crew to guarantee quality workmanship and customer satisfaction.
Production Manager
Servpro
Knoxville , TN
09.2021 - 02.2023
Oversaw fire and water restoration projects, ensuring timely job completion.
Managed crew to uphold high restoration service standards.
Coordinated resources to meet project deadlines and exceed client expectations.
Communicated with adjusters to secure necessary approvals efficiently.
Executed paperwork promptly to facilitate continuous project progress.
Ensured functionality and maintenance of all equipment.
Provided 24/7 on-call support for urgent project needs.
Service Manager
Orkin
Knoxville , TN
01.2017 - 12.2021
Led a team of eight to 10 technicians, ensuring completion of $200k-$300k projects.
Streamlined daily paperwork and conducted regular check-ins to maintain operational efficiency.
Managed inventory levels and coordinated timely product orders to prevent delays.
Dispatched crew in the morning with necessary paperwork and equipment.
Oversaw training programs and maintenance schedules to enhance technical proficiency.
Addressed customer complaints promptly, resolving issues to satisfaction.
Termite Technician
Orkin
Knoxville , TN
01.2013 - 12.2017
Conducted termite inspections, including wood-destroying organism (WDO) assessments.
Performed liquid and Sentricon treatments to eliminate pest infestations.
Executed attic and crawlspace remediation for structural integrity.
Implemented encapsulation procedures to prevent moisture damage.
Collaborated with crew and independently completed jobs within deadlines.
Maintained vehicle and equipment to ensure operational readiness.
Adhered to all laws and regulations governing pest control practices.
Service Technician
ServiceMaster
Knoxville , TN
12.2009 - 02.2013
Provided fire and water restoration services while maintaining 24/7 on-call availability.
Communicated with customers to clarify processes and ensure understanding.
Managed necessary paperwork to document restoration activities.
Maintained equipment to guarantee operational readiness at all times.
Education
High School Diploma -
Bullitt East High School
Mt. Washington ,KY
05-2001
Some College (No Degree) - Business Administration and Management
Sullivan University
Louisville, KY
Skills
Pest control techniques
Project management
Resource coordination
Equipment maintenance
WDO license
Customer relationship management
CAT 7 certification
Quality Control
Timeline
PSS (sales)
Allgood Pest Solutions
02.2023 - 11.2025
Production Manager
Servpro
09.2021 - 02.2023
Service Manager
Orkin
01.2017 - 12.2021
Termite Technician
Orkin
01.2013 - 12.2017
Service Technician
ServiceMaster
12.2009 - 02.2013
High School Diploma -
Bullitt East High School
Some College (No Degree) - Business Administration and Management