Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Christopher Mendoza

Forney,TX

Summary

Dedicated Multilingual Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Self-motivated and true team player. Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Bilingual Customer Service Representative

State Farm
Dallas, TX
09.2022 - Current
  • Documented customer correspondence in ECRM to track requests, problems and solutions.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Handled translation calls with open and clear communication skills to quickly get to root of each issue.
  • Consulted with customers regarding needs and addressed concerns.
  • Analyzed customer needs and provided best options, upselling products and services.
  • Received underwriting approvals after accurately completing applications for insurance coverage.
  • Serviced existing portfolios, assisting members with coverage questions and accurately processing policy endorsements.
  • Delivered individualized support and broad knowledge of company products to bring targeted services to individuals with varying needs.
  • Developed fact-finding interviews to determine need for coverage.

Sales Associate / Sales Manager

La Glitter
Dallas, TX
02.2017 - 08.2022
  • Managed order cycle to enhance business development and maintain sustainability and customer satisfaction.
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Recommended products to customers, thoroughly explaining details.

Fulfillment Associate

Amazon
Forney, TX
04.2020 - 07.2022
  • Unloaded incoming trucks and properly staged inventory for processing.
  • Followed procedures at all times for personal and team safety.
  • Maintained compliance with company safety policies and called violations to attention of management.
  • Operated frequency scanners to track shipment progression and input data into shipping system.
  • Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow.
  • Moved boxes and organized aisles to open up floor space and enable forklift operators to move freely through warehouse.

Education

Associate of Arts - Business Administration

Eastfield College
06.2023

High School Diploma -

Hillcrest High School
06.2018

Skills

  • Transaction Processing
  • Customer service excellence
  • Account Updates
  • Team Collaboration
  • Reliability
  • Organizational Skills
  • Data Evaluation
  • Customer Account Management
  • Retail Marketing
  • Policies and Procedures Adherence
  • Calm and Professional Under Pressure
  • Self Motivation
  • Active Listening
  • Problem-solving abilities
  • Excellent Communication
  • Customer Retention Strategies
  • Team building
  • Call Documentation
  • De-Escalation Techniques
  • Regulatory Compliance
  • Quality Control
  • Problem-Solving
  • Payment Collection
  • Issue Research
  • Caller Assistance
  • Service Recommendations

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Certification

  • Property & Casualty Insurance License : 49 States.

Timeline

Bilingual Customer Service Representative

State Farm
09.2022 - Current

Fulfillment Associate

Amazon
04.2020 - 07.2022

Sales Associate / Sales Manager

La Glitter
02.2017 - 08.2022

Associate of Arts - Business Administration

Eastfield College

High School Diploma -

Hillcrest High School

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Christopher Mendoza