GEE-ANN DELEV
Summary
Results-driven Shift Supervisor with 5 years of experience in leading teams and optimizing facility operations. Skilled in safety standards, customer relations, and inventory management. Proficient in training new employees and monitoring performance to achieve goals. Committed to fostering a motivated team and enhancing productivity through continuous improvement initiatives.
Overview
7
7
years of professional experience
Work History
Bilingual Customer Service Representative
At$t Corporation
Union City, California
09.2025 - 04.2026
- Assessed and addressed multilingual customer needs, contributing to high satisfactions.
- Informed customers about products, services, and promotions to enhance their purchasing decisions.
- Displayed patience and understanding when dealing with difficult situations.
- Documented customer interactions accurately in internal systems for tracking.
- Adhered to company policies and procedures regarding customer service standards.
Shift Supervisor
Starbucks
Hayward, CA
08.2019 - 04.2025
- Supervised and motivated employees, fostering an environment that maintained high productivity and customer service levels.
- Coordinated daily shift changes to facilitate tasks and handle special needs or requests.
- Trained and mentored new partners on customer service and operational procedures.
- Collaborated with team members to improve performance and implement training updates.
- Developed engaging team building activities to enhance staff involvement in up-selling and achieving revenue targets.
- Resolved customer complaints and reported issues to senior management.
- Supported upper management in daily operations, ensuring adherence to service and quality standards.
- Managed inventory levels and placed orders to maintain stock availability.
Cashier
CVS Pharmacy
San Carlos, CA
04.2019 - 10.2019
- Operated cash register, collected payments, and provided accurate change.
- Processed sales transactions to prevent long customer wait times.
- Accepted cash and credit card payments, issued receipts and provided change.
- Collaborated with front-end staff to provide efficient customer assistance and improve service quality.
- Executed daily recovery tasks to maintain cleanliness and organization, enhancing overall store environment.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Acquired knowledge of other departments to ensure continuous store operations and support team flexibility.
Education
Associate of Applied Science - Hotel, Motel, And Restaurant Management
University of Cebu
Cebu City, PhilippinesSkills
- Customer service
- Call handling
- Transaction processing
- Onboarding processes
- Customer focus
- Performance tracking
- Time management
- Problem solving
- Decision-making
- Conflict resolution
- Team collaboration
- Active listening
Timeline
Bilingual Customer Service Representative
At$t Corporation
09.2025 - 04.2026
Shift Supervisor
Starbucks
08.2019 - 04.2025
Cashier
CVS Pharmacy
04.2019 - 10.2019
Associate of Applied Science - Hotel, Motel, And Restaurant Management
University of Cebu