Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Christopher Metzen

Summary

Experienced professional with strong interpersonal skills and a proven track record of operating specialized machinery and troubleshooting technical issues. Recognized for quick learning, teamwork, and delivering exceptional customer service in high-pressure settings. Reliable and adaptable team member who excels in fast-paced environments.

Overview

15
15
years of professional experience

Work History

Operator Technician - Biotechnology

Thermofisher Scientific
02.2025 - Current
  • Provided on-the-job training to newly hired workers and team members.
  • Cross-trained in various roles and quickly adapted to new processes, demonstrating flexibility and a strong learning curve.
  • Experienced in machine setup, process adjustments, and validation confirmation to ensure optimal performance and regulatory compliance.
  • Worked in ISO 7 and ISO 8 cleanroom environments, adhering strictly to gowning protocols, particulate control standards, and CGMP procedures.
  • Proficient in the operation of specialized machinery such as V-sealers, bar sealers, inverters, large port inserters, and both 2D and 3D chamber fabrication equipment.
  • Acted as on-the-floor quality control, inspecting finished products, confirming specs, and immediately addressing deviations.

Partner

Metzen Media LLC
09.2023 - 07.2025
  • Maintained detailed records of all stock movements, providing valuable data for decision-making purposes.
  • Handled stock return claims from customers promptly and professionally, maintaining positive relationships while minimizing financial impact.
  • Assisted in Product Shipments and Orders
  • Assisted in Product Replenishment and Inventory Control
  • Assisted in Product listings and Pricing Adjustment
  • Proficient Skills in Microsoft Office & Inventory Management

Blue Badge Fulfillment Associate

Amazon
12.2023 - 01.2025
  • Operated Opex SureSort XL and Standard machines, maintaining proper stock levels and troubleshooting issues to ensure continuous operation.
  • Operated cherry picker forklift in very narrow aisle (VNA) environments to accurately pick stock
  • Prepped and maintained sort center work area by organizing supplies, resolving machine errors, and ensuring a smooth startup for team operations.
  • Assisted in Training & Improvement of employees.

Customer Experience Associate

Weis Markets
05.2023 - 10.2023
  • Maintained cleanliness and organization of work areas and displays
  • Utilized advanced problem-solving skills in order to troubleshoot and resolve technical-related customer inquiries.
  • Delivered friendly, efficient service to customers, resolving issues quickly and professionally to ensure satisfaction.
  • Assisted elderly and disabled customers with shopping needs, demonstrating patience and attentiveness.
  • Answered phones professionally, provided store information, transferred calls, and resolved customer inquiries in real time.
  • Adapted quickly to new responsibilities and volunteered for cross-training in multiple departments as needed.

Volunteer Publisher

Jehovah's Witnesses
06.2010 - 08.2023
  • Built lasting relationships with youth and parents or guardians.
  • Delivered structured public talks and presentations on a regular basis, developing strong communication and public speaking skills
  • Performed general housekeeping and cleaning tasks.
  • Demonstrated empathy and reliability by offering practical and emotional support to older and vulnerable community members.
  • Volunteered for door-to-door and community outreach, requiring dedication, communication skills, and resilience

Education

Bachelor of Science - Biology

Temple University College of Science & Technology
Philadelphia, PA
06-2029

High School Diploma -

Commonwealth Charter Academy
Harrisburg, PA
06.2023

Skills

  • Customer Service Excellence
  • Cleanroom & Safety Protocols Problem Solving & Troubleshooting
  • Team Collaboration
  • Time Management & Multitasking
  • Adaptability & Fast Learning
  • Interpersonal Communication
  • Tech Savvy
  • Public Speaking
  • Continuous improvement and innovation

Accomplishments

    Parachute Packer Award — Recognized for outstanding quality and innovative ideas that improved production efficiency at Thermofisher.

    Customer Compliments — Frequently praised by customers for friendly and helpful service at Weis Markets

    Rockstar Card - Awarded repeatedly for consistently going above and beyond in customer service and teamwork at Weis Markets.

Timeline

Operator Technician - Biotechnology

Thermofisher Scientific
02.2025 - Current

Blue Badge Fulfillment Associate

Amazon
12.2023 - 01.2025

Partner

Metzen Media LLC
09.2023 - 07.2025

Customer Experience Associate

Weis Markets
05.2023 - 10.2023

Volunteer Publisher

Jehovah's Witnesses
06.2010 - 08.2023

Bachelor of Science - Biology

Temple University College of Science & Technology

High School Diploma -

Commonwealth Charter Academy

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