Summary
Overview
Work History
Education
Skills
Soccer
Languages
Timeline
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Christopher Miller

Christopher Miller

West Hartford,CT

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.


Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

6
6
years of professional experience

Work History

Customer Service Specialist

Dick's Sporting Goods, Inc
06.2023 - Current
    • A Customer Service Specialist (CSS) is essentially a tougher and more leadership based cashier role
    • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
    • Streamlined checkout process for increased efficiency and reduced waiting times.
    • Helped customers complete purchases, locate items, and join reward programs.
    • Provided backup support for other departments when needed, showcasing versatility within the retail environment.

Cashier and Chef

Bowl'O'Rama's 'Bubba's Grille'
05.2023 - Current
  • Took orders quickly and efficiently since I also had to focus on helping cook the food that is ordered.
  • Learned ways to multitask to be as efficient as possible in the workplace.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Worked quickly and cleanly, making sure to clean up my stations, wash my hands frequently and make sure I always wore gloves.

Delivery Driver

Root System Flower Shop
06.2022 - 09.2022
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
  • Maintained strong relationships with clients through proactive communication and personalized service.
  • Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
  • Learned good time management skills due to the urgency of all deliveries and the amount of orders.

Cashier

Greca/New Milford Pizza Station
09.2018 - 01.2019
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Built relationships with customers to encourage repeat business.

Education

Bachelor of Science - Business Management

University of Hartford
West Hartford, CT
05.2025

High School Diploma -

New Milford High School
New Milford, CT
06.2021

Skills

  • Customer Order Management
  • Customer Relations
  • Good communication skills
  • Customer Service
  • Product Knowledge
  • Problem-solving abilities
  • Staff Training
  • Sales closing
  • Quality Control
  • Microsoft Outlook

Soccer

I am a big soccer fan, and it is one of the reasons I want to go into the sports field. It is something I am passionate about, and being able to work with the players who make the sport great is a dream of mine. Yet, it is not only soccer, but the love of sport itself that drives me to work in this field. Football, basketball, hockey, etc. I am always interested and willing to learn and expand my knowledge of all sports.

Languages

Spanish
Limited Working

Timeline

Customer Service Specialist

Dick's Sporting Goods, Inc
06.2023 - Current

Cashier and Chef

Bowl'O'Rama's 'Bubba's Grille'
05.2023 - Current

Delivery Driver

Root System Flower Shop
06.2022 - 09.2022

Cashier

Greca/New Milford Pizza Station
09.2018 - 01.2019

Bachelor of Science - Business Management

University of Hartford

High School Diploma -

New Milford High School

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Christopher Miller