Open To Work
CHRISTOPHER MINCHELLA
East Longmeadow,USA
Summary
Technical sales support and customer operations professional with 15 years of experience enhancing customer satisfaction through tailored solutions and effective communication. Expertise includes managing complex technical projects, coordinating with cross-functional teams, and resolving issues efficiently, resulting in strong, lasting customer relationships.
Overview
29
29
years of professional experience
Work History
HOME ENERGY SPECIALIST
HOME WORKS ENERGY
06.2026 - Current
- Engaged homeowners to identify needs, assessed properties, and recommended tailored energy-efficiency solutions that enhanced comfort and reduced energy consumption.
- Built customer relationships through consultative conversations, education, and personalized recommendations, leading to increased customer satisfaction and loyalty.
- Present technical information and available programs clearly while resolving customer questions and aligning expectations.
- Managed customer commitments, documentation, and appointments independently, ensuring timely follow-up and contributing to a streamlined customer experience.
LASER APPLICATIONS ENGINEER
DMG MORI USA
02.2011 - 01.2026
- Acted as the primary customer contact for technical equipment, projects, service requirements, and ongoing support.
- Worked closely with customers, sales representatives, internal departments, global manufacturing teams, and vendors to keep projects and customer requirements moving forward.
- Supported equipment implementation, installations, operational readiness, and ongoing service activities.
- Investigated customer issues, identified root causes, and coordinated internal resources to expedite resolutions and minimize disruptions.
- Identified recurring customer and operational issues and collaborated with internal teams to improve processes and customer service.
- Developed long-term relationships and coordinated tailored technical solutions to meet sales and customer requirements.
- Translated complex machine-tool, equipment, and technical information into clear recommendations customers could understand and act upon.
- Managed technical requirements and documentation for multiple stakeholders to ensure accurate customer information.
ASSOCIATE LASER ENGINEER
ARCOR LASER SERVICES
01.2008 - 01.2011
- Supported customer programs on technical equipment and processes in aerospace, medical, and semiconductor industries, enhancing project alignment with client needs.
- Collaborated with customers, suppliers, and internal teams to clarify project requirements and promptly resolve issues.
- Assisted with process implementation and production support, ensuring quality reviews and successful execution of customer programs, contributing to client satisfaction.
- Communicated technical requirements and solutions between customer and internal teams, facilitating clarity and expediting issue resolution.
RESTAURANT MANAGER
FAZIO'S VILLA CALABRESE
01.1998 - 01.2008
- Managed daily operations, customer service, staffing, purchasing, vendor relationships, and logistics to ensure seamless service in high-volume environment.
- Trained and supervised employees, ensuring accountability for customer experience and operational standards.
- Built strong customer and vendor relationships, resolved complaints efficiently, and prioritized tasks effectively.
Education
Bachelor of Communication - Public Relations
Westfield State College
05-2007
Associate Degree - Liberal Arts
Springfield Technical Community College
05-2000
Laser Welding - Equipment & Process Validation
University of Wisconsin
Skills
- Technical Customer Support
- Technical Issue Resolution
- Machine Tool Knowledge
- Sales Support and Customer Operations
- Account management
- CRM / Salesforce
- Project Coordination
- Needs analysis
- Service & Installation Support
- Cross-Functional Coordination
- Scheduling & Logistics
- Data documentation
- Microsoft Office
- Workflow management
- Problem Solving
- Technical Communication
Work Preference
Job Search Status
Open to workWork Type
Full TimeTimeline
HOME ENERGY SPECIALIST
HOME WORKS ENERGY
06.2026 - Current
LASER APPLICATIONS ENGINEER
DMG MORI USA
02.2011 - 01.2026
ASSOCIATE LASER ENGINEER
ARCOR LASER SERVICES
01.2008 - 01.2011
RESTAURANT MANAGER
FAZIO'S VILLA CALABRESE
01.1998 - 01.2008
Bachelor of Communication - Public Relations
Westfield State College
Associate Degree - Liberal Arts
Springfield Technical Community College
Laser Welding - Equipment & Process Validation
University of Wisconsin