Christopher L Mizell
Fayetteville,NC
Summary
Over 20 Years of technical knowledge in data network systems including infrastructure with an emphasis on governmental services, IA policies and regulations related to the design, testing, evaluation, and troubleshooting. Excellent communication skills and work ethics. Great team player and works independently.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Maintenance/LCSM
CACI
01.2024 - Current
- Provides technical support on all Command, Control, Communications, Computers, Cyber, Intelligence, Surveillance, and Reconnaissance (C5ISR) equipment and material under the Special Operations Communications Systems (SOCS) Satellite Deployable Node (SDN) and Silent Dagger (SD) programs to other personnel supporting the programs
- Use Network Monitoring tools to diagnose network connectivity and performance faults from the network endpoint component, through the routed and switched network backbone to as close to the destination system and application as possible
- Diagnose and resolve problems at the physical and data link layers (including Wireless, Ethernet) and common problems at the network (IP) layer
- Identify problems at the transport, session, presentation, and application layers
- This support includes, but is not limited to, Tier III repairs to systems
- Provides installation, operation and maintenance guidance and troubleshooting expertise to other personnel within the program
- Assists in research and development efforts, and modification of new and existing systems
- Directly responsible for the testing of all inbound (field and vendor return items) and outbound equipment at Depot level
- Conduct IOS and Firmware upgrades on Cisco and Juniper devices
- Assist with troubleshooting connectivity issues with customers until issue was resolved and documented
- Determine disposition of equipment and verification of faults
Satcom Field Service Representative
CACI
01.2021 - 01.2024
- Responsible to technically service all Special Operations Deployable Node (SDN) SATCOM equipment
- Services include upgrading equipment firmware / software, repairing or replacing damaged equipment
- Test and troubleshoot with operators to identify potential equipment faults
- Provide logistics assistance to support equipment turn-in and new equipment fielding to the soldiers
- Conducts On-the-Job Training (OJT) for the soldiers on C5ISR systems including Frequency Division Multiple Access (FDMA) Kit; HAWKEYE III 2 and 1.2-meter VSAT; Panther VSAT; Thrane & Thrane Explorer Antenna; Tampa Microwave 65-centimeter and 95-centimeter Antenna; SDN-H Versions 1 and 2; SDN-M Versions 1 and 2
- Responsible to maintain an accurate inventory catalog of each supported system onsite, maintain a work order database, and track equipment replacements being shipped or received from Kuwait
- Responsible for providing customer support through the performance of on-site product/solution installation and sustainment
- This includes overseeing and/or performing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems
- Checks out and approves operational quality of solution components
- Instructs customers in the operation and maintenance of the solution
- Serves as company liaison with customer on administrative and technical matters for assigned projects
- Interprets customers' needs, defines next steps, and clarifies the assignment of responsibility for problem resolution as needed
- Includes any aspect of field support and is not limited to system hardware, software, network, and other technical infrastructure components
Middle East Theater Manager, NRTIO Biometrics Sr. Satcom Field Service Engineer
Incadence Strategic Solutions
01.2019 - 01.2021
- Provide field level engineering support to ensure proper maintenance, operation and repair of Ku-Band Terminals and L-Band Terminals such as Remote Satellite Kit (RSK) 100, Small Satellite Kit (SSK), Manpack Satellite Kit (MSK), MCD-4800 (Football), and 4G routers that exploit local cellular service
- Ensuring 100% uptime of services with minimal downtimes during upgrades and system checks
- Perform assigned technical tasks acceptance testing, rework programs, upgrades, core expansions, repair/installation/maintenance and audits utilizing iDirect monitoring tool set
- Conduct new turn up; tested software and system connectivity, ensured network interfaces and ran beginning to end analysis prior to turning over equipment to the customer
- Proficient with Crossmatch SEEK II to maintainer level
- Proficient with Crossmatch Guardian R Jump Kit to maintainer level
- Perform initial configurations and trained end users on the use of Crossmatch SEEK, SEEK II, and Guardian R Jump kits
NRTIO Biometrics Sr. Satcom Field Service Engineer
Envistacom, LLC
01.2017 - 01.2019
- Provide field level engineering support to ensure proper maintenance, operation and repair of Ku-Band Terminals and L-Band Terminals such as Remote Satellite Kit (RSK) 100, Small Satellite Kit (SSK), Manpack Satellite Kit (MSK), MCD-4800 (Football), and 4G routers that exploit local cellular service
- Ensuring 100% uptime of services with minimal downtimes during upgrades and system checks
- Perform assigned technical tasks acceptance testing, rework programs, upgrades, core expansions, repair/installation/maintenance and audits utilizing iDirect monitoring tool set
- Conduct new turn up; tested software and system connectivity, ensured network interfaces and ran beginning to end analysis prior to turning over equipment to the customer
- Proficient with Crossmatch SEEK II to maintainer level
- Proficient with Crossmatch Guardian R Jump Kit to maintainer level
- Perform initial configurations and trained end users on the use of Crossmatch SEEK, SEEK II, and Guardian R Jump kits
- Proficient to Administrator level with Crossmatch MOBS, Transmission Manager and IDTrak
Education
CCNP Enterprise - CCNA/CCNP Classes
Britain International Academy
Kuwait City, Kwt07.2022
CCNA Boot Camp
Mapua IT Center
Manila, PI01.2012
Coast Guard Telecommunications Specialist “A” School -
US Coast Guard A School
Petaluma, CA08.1997
Diploma -
Pascagoula High School
Pascagoula, MS01.1993
Skills
- Attention to detail
- Excellent communication
- Quality assurance
- Computer skills
- Microsoft office
- Networking
- Troubleshooting
- Maintenance & repair
- Problem-solving
Personal Information
Title: Sr. Satcom Field Service Engineer
Certification
- Cisco Certified Network Associate Router/Switching (CCNA), CSCO13062771, 07/22
- Cisco Certified Network Associate Security (CCNA), 07/22
- Microsoft Certified Solutions Associate (MSCA), H201-5853
- Cisco Certified Network Professional Enterprise (CCNP), CSCO13062771, 07/25
- Cisco Certified Specialist – Enterprise Core (CCS), 07/25
- Cisco Certified Specialist – Enterprise Adv. Infrastructure Implementation (CCS), 07/25
Clearance
Top Secret, 01/13/27
Timeline
Maintenance/LCSM
CACI
01.2024 - Current
Satcom Field Service Representative
CACI
01.2021 - 01.2024
Middle East Theater Manager, NRTIO Biometrics Sr. Satcom Field Service Engineer
Incadence Strategic Solutions
01.2019 - 01.2021
NRTIO Biometrics Sr. Satcom Field Service Engineer
Envistacom, LLC
01.2017 - 01.2019
- Cisco Certified Network Associate Router/Switching (CCNA), CSCO13062771, 07/22
- Cisco Certified Network Associate Security (CCNA), 07/22
- Microsoft Certified Solutions Associate (MSCA), H201-5853
- Cisco Certified Network Professional Enterprise (CCNP), CSCO13062771, 07/25
- Cisco Certified Specialist – Enterprise Core (CCS), 07/25
- Cisco Certified Specialist – Enterprise Adv. Infrastructure Implementation (CCS), 07/25
CCNP Enterprise - CCNA/CCNP Classes
Britain International Academy
CCNA Boot Camp
Mapua IT Center
Coast Guard Telecommunications Specialist “A” School -
US Coast Guard A School
Diploma -
Pascagoula High School
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