Christopher Moeller
Eyota,MN
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
21
21
years of professional experience
Work History
Salesman
Spahn & Rose Lumber
Decorah, IA
01.2025 - Current
- Assisted customers in selecting appropriate lumber and building materials based on project requirements.
- Maintained accurate inventory records to ensure product availability and reduce stock discrepancies.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Collaborated with team members to streamline sales processes and enhance overall efficiency.
- Conducted product demonstrations to educate customers on features and benefits of various materials.
- Processed sales transactions accurately using point-of-sale systems, ensuring a smooth checkout experience.
- Participated in training sessions to develop product knowledge and improve sales techniques.
- Monitored industry trends to stay informed about new products and services relevant to customer needs.
- Developed strong client relationships through consistent communication and exceptional customer service.
- Assisted customers in selecting appropriate products based on their needs, boosting satisfaction rates.
- Increased sales by offering advice on purchases and promoting additional products.
- Increased sales revenue by identifying potential clients and conducting persuasive product presentations.
- Upheld high standards of customer service by promoting and upselling new products and services.
- Continuously updated product knowledge, staying informed of industry trends and competitor offerings.
- Provided after-sales support, addressing any issues promptly to ensure ongoing client satisfaction.
- Collaborated with team members to streamline sales processes, resulting in an efficient workflow.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Negotiated prices, terms of sales and service agreements.
- Informed customers of promotions to increase sales productivity and volume.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Recorded accurate and efficient records in customer database.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Built relationships with customers and community to promote long term business growth.
- Presented professional image consistent with company's brand values.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Maintained current knowledge of evolving changes in marketplace.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Developed, maintained and utilized diverse client base.
- Trained new employees on customer service, money handling and organizing strategies.
Owner
MOELLER BUILDING CO.
Eyota, MN
09.2022 - 09.2024
- Developed operational strategies to enhance customer satisfaction and retention.
- Managed daily financial transactions, ensuring accuracy and compliance with regulations.
- Created marketing materials to increase brand visibility and attract new clients.
- Streamlined inventory management processes to improve efficiency and reduce waste.
- Coordinated scheduling and logistics for events, optimizing resource allocation.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
Sales
Destination Building Center
Byron, MN
07.2018 - 06.2020
- Exceeded sales targets consistently by employing effective sales strategies and techniques.
- Increased territory sales by developing and implementing effective sales strategies.
- Increased corporate sales revenue by developing and implementing strategic sales plans.
- analyzed sales data to identify patterns and optimize sales strategies accordingly.
Sales
Chatfield Lumber
Eyota Mn
09.2004 - 08.2018
- Increased overall sales revenue by implementing effective sales strategies and building strong client relationships.
- Collaborated with sales associates to drive sales and meet monthly targets consistently.
- Achieved sales targets consistently through effective market analysis and tailored sales strategies.
- Implemented innovative sales techniques to enhance customer satisfaction and boost sales performance.
Education
High School Diploma -
MAYO HIGH SCHOOL
Rochester, MN06.1999
Skills
- Sales and marketing strategies
- Customer relationship building
- Sales strategy development
- Upselling and cross selling
- Prospecting skills
- Client presentations
- Territory development
- Closing techniques
- Customer service
- Relationship building
- Time management
- Interpersonal communication skills
- Customer relations
- Sales expertise
- Product and service sales
- Negotiation tactics
- Product and service knowledge
- Sales consultation
- Records management
- Competitor research
- Customer retention
- Customer needs assessment
- Staff training
- Strategic planning
- Closing talents
- Account management
- Systems and software expertise
- Complex Problem-solving
- Client account management
- Sales closing
- Personnel training
- Customer retention abilities
- Inside and outside sales
- Post-sales support
- Contact follow-up
- Price quote preparation
- Cash handling
- Active listening
- Teamwork and collaboration
Timeline
Salesman
Spahn & Rose Lumber
01.2025 - Current
Owner
MOELLER BUILDING CO.
09.2022 - 09.2024
Sales
Destination Building Center
07.2018 - 06.2020
Sales
Chatfield Lumber
09.2004 - 08.2018
High School Diploma -
MAYO HIGH SCHOOL