CHRISTOPHER MOORE
Seffner
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
22
22
years of professional experience
Work History
Store Representative/Customer Care Representative
Rooms To Go
11.2021 - Current
- Exceeded performance metrics related to call time, quality, and customer satisfaction.
- Managed and resolved issues with customers during calls by following determined script.
- Fulfilled customer requests by clarifying desired information and completing transactions.
- Explained product features and benefits to customers to encourage sales.
- Anticipated customer concerns on calls by providing additional information.
- Developed and maintained positive relationships with customers by providing timely, accurate information and solutions to their inquiries or problems.
- Gave accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints.
Call Center Representative
Telepeformance
01.2017 - 02.2018
Transport Driver
Beach Boys Shuttle
08.2014 - 01.2017
- Planned quickest routes to meet delivery schedules.
- Transported people to appointments and destinations on schedule.
- Cleaned vehicle seats and storage areas to maintain professional, organized appearance.
- Performed routine maintenance on vehicles to promote longevity and prevent breakdowns.
- Maintained clean driving record and obeyed traffic laws and regulations.
- Safeguarded passengers and cargo through careful driving and adherence to traffic laws.
Furniture Delivery Driver/Warehouse Supervisor
Woodstock Furniture
12.2008 - 10.2014
- Utilized GPS devices and route tracking systems to locate optimal driving paths and avoid traffic.
- Oversaw dispatch activities and enforced compliance with laws and regulations.
- Managed data entry and documentation for deliveries.
- Trained new drivers on dispatch policies and procedures.
- Reported driver performance issues or concerns to appropriate management for resolution.
- Handled conflict resolutions and mediation between drivers and management.
- Monitored routes and locations to verify timely services and accurate information.
- Conferred with customers or supervising personnel to address and resolve issues.
- Monitored dispatch board for unscheduled delays or hazards and relayed to field personnel.
- Created detailed reports on all dispatched jobs, which included information such as arrival times and completion times.
Airframe Mechanic/Work Center Supervisor
United State Marine Corps
11.2003 - 11.2008
- Reviewed and analyzed inventory reports to identify areas of improvement in the warehouse.
- Directed daily activities and workload for warehouse team to achieve output goal requirements.
- Oversaw warehouse job functions to meet on-time delivery needs.
- Planned layout of warehouse to achieve optimum space for product.
- Evaluated employee performance, motivating and disciplining staff when necessary.
- Managed and directed daily activities of production and operations.
- Maintained security of warehouse and grounds to protect company assets.
- Guided loading and unloading of goods, maintaining safety standards at all times.
- Performed daily cycle counts to keep accurate inventory records.
- Monitored inventory levels of products and materials in warehouses.
Education
High School Diploma -
Valleydale Christian Academy
05-2003
Skills
- Time Management
- Inventory Management
- Team Leadership
- Customer Service
- Personnel development
- Team development
- Training and mentoring
- Shift checklists
- Problem-solving
- Performance reviews
- Employee supervision and motivation
- Multitasking and organization
Timeline
Store Representative/Customer Care Representative
Rooms To Go
11.2021 - Current
Call Center Representative
Telepeformance
01.2017 - 02.2018
Transport Driver
Beach Boys Shuttle
08.2014 - 01.2017
Furniture Delivery Driver/Warehouse Supervisor
Woodstock Furniture
12.2008 - 10.2014
Airframe Mechanic/Work Center Supervisor
United State Marine Corps
11.2003 - 11.2008
High School Diploma -
Valleydale Christian Academy
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