Christopher Moors
Lakewood,CO
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
17
17
years of professional experience
Work History
Assistant Manager
Verizon
06.2015 - 07.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Created employee schedules to align coverage with forecasted demands.
- Developed strategy to increase sales and drive profits.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
Banquet Manager
Penn State University
08.2009 - 06.2015
- Hired, trained and scheduled staff to maintain adequate coverage for successful operations.
- Directed and managed banquet functions for 1200-person event.
- Set up and broke down conference and banquet rooms to meet facility standards and specifications.
- Oversaw timeliness and quality of food delivery at high-volume events.
- Established and maintained equipment inventory for accurate tracking, record keeping and to avoid loss.
- Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
Banquet Captain
Deerfield Golf & Tennis Club
05.2006 - 05.2009
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Liaised with venue management to monitor logistics and timelines.
- Oversaw timeliness and quality of food delivery at high-volume events.
- Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
- Supervised and mentored kitchen and serving staff.
Education
Bachelor of Science - Business
Pennsylvania State University
University Park, PA05.2011
Skills
- Recruiting and Interviewing
- Retail Operations Management
- Employee Performance Evaluations
- Team Motivation
- Scheduling and Coordinating
- Customer Relationship Management
- Talent Recruitment and Development
Accomplishments
- Achieved Verizon Manager of the Quarter (Q4 2020)
Timeline
Assistant Manager
Verizon
06.2015 - 07.2023
Banquet Manager
Penn State University
08.2009 - 06.2015
Banquet Captain
Deerfield Golf & Tennis Club
05.2006 - 05.2009
Bachelor of Science - Business
Pennsylvania State University
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