Christopher Mott
Jacksonville,FL
Summary
MBA graduate and U.S. Army veteran with over a decade of experience in management, asset protection, fraud investigation, and logistics operations. Skilled in leading teams, training employees, process improvement, and compliance in retail, banking, and military environments. Recognized for integrity, strong leadership, and delivering results in high-pressure situations.
Overview
13
13
years of professional experience
Work History
Asset Protection Investigator
Walmart
02.2025 - Current
- Lead investigations into theft, fraud, and policy violations, providing direction to store leadership and law enforcement.
- Train associates on safety, loss prevention, and compliance standards.
- Conduct operational audits and recommend process improvements.
- Serve as the emergency response lead, ensuring employee and customer safety.
Millwork Associate
Home Depot
03.2024 - 03.2025
- Trained and supported associates on customer service, product knowledge, and order fulfillment.
- Assisted supervisors with scheduling, stock management, and sales tracking.
- Coached team members on upselling techniques, improving customer satisfaction and sales performance.
Fraud Specialist
CitiBank
06.2022 - 07.2023
- Investigated complex fraud disputes, mentoring junior staff on case resolution.
- Partnered with management to improve fraud detection processes and internal controls.
- Balanced compliance and customer experience, safeguarding assets and trust.
Warehouse Selector
Publix
02.2022 - 06.2022
- Trained new employees on safe equipment operation and order accuracy.
- Assisted supervisors with workflow planning and productivity tracking.
- Pulled orders quickly to maintain demanding productivity goals.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
Transportation Management Coordinator
U.S. Army
05.2013 - 12.2016
- Supervised logistics teams, managing cargo movement for international missions.
- Directed personnel in preparing manifests, inspections, and aircraft loading.
- Implemented tracking systems that improved operational efficiency by eliminating cargo delays.
- Oversaw election material and humanitarian aid shipments under high-security deadlines.
Driver/Landscaper
DM Koehn
05.2012 - 05.2013
- Led crews on landscaping projects, ensuring safety and timely completion.
- Oversaw maintenance schedules for vehicles and equipment.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Kept detailed mileage and fuel reports to track overall fuel costs.
Education
Master of Business Administration (MBA) -
University of Phoenix
Phoenix, AZ09.2024
Bachelor of Arts - Business Administration (Transportation & Logistics)
Keiser University
Jacksonville, FL06.2022
Associate of Arts - Business Administration
Keiser University
Jacksonville, FL06.2020
High School Diploma -
Temple Christian Academy
Jacksonville, FL05.2012
Skills
- Leadership & Training
- Asset Protection
- Fraud Investigation
- Risk & Compliance
- Logistics & Supply Chain Management
- Process Improvement
- Safety Auditing
- Crisis Response
- Conflict Resolution
- Customer Service
Awards
Afghanistan Campaign Medal w/ Campaign Star, Army Commendation Medal, Army Good Conduct Medal, National Defense Service Medal, Global War on Terrorism Service Medal, Army Service Ribbon, Overseas Service Ribbon / NATO Medal
Leadership & Management Highlights
- Supervised and trained cross-functional teams across corporate, retail, and military environments.
- Directed Army cargo yard operations, overseeing personnel and coordinating international shipments.
- Led fraud and theft investigations, mentoring staff and collaborating with law enforcement.
- Conducted compliance and safety audits, recommending improvements to reduce risk.
- Trained associates in retail and banking environments, boosting efficiency and performance.
Timeline
Asset Protection Investigator
Walmart
02.2025 - Current
Millwork Associate
Home Depot
03.2024 - 03.2025
Fraud Specialist
CitiBank
06.2022 - 07.2023
Warehouse Selector
Publix
02.2022 - 06.2022
Transportation Management Coordinator
U.S. Army
05.2013 - 12.2016
Driver/Landscaper
DM Koehn
05.2012 - 05.2013
Master of Business Administration (MBA) -
University of Phoenix
Bachelor of Arts - Business Administration (Transportation & Logistics)
Keiser University
Associate of Arts - Business Administration
Keiser University
High School Diploma -
Temple Christian Academy
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