Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
8
8
years of professional experience
Work History
Security System Technician
Charles River Laboratories
Wilmington
10.2022 - Current
Utilizing ticketing system to efficiently manage online access to service and installation work orders
Provide comprehensive desktop support to ensure smooth operations
Delivering exceptional customer support, addressing inquiries and technical issues promptly and effectively
Collaborated closely with clients and site management to meet their needs and resolve any issues
Compiled thorough investigation and intelligence reports to support decision-making processes
Managed access levels for multiple North American sites, ensuring security and compliance
Facilitated the merger process between Explora and CRL companies, integrating security protocols and client systems seamlessly.
Security Officer
Charles River Laboratories
Wilmington
10.2016 - 10.2022
Work at a 24/7 Regional Security Command Center at corporate headquarters
Trained new hires on company-specific policies, procedures, and compliance guidelines
Manage site admittance via badge control system
Monitor site by conducting mobile and foot patrols, and observing strategically positioned cameras
Listened, diagnose, and resolved technical issued guiding users through step-by-step solutions
Report and document all security department activity and generate incident reports as needed.
Internship
Methuen, MA Police Department
Methuen
09.2016 - 12.2016
Performed various duties, except actual Police work
Including administrative duties
Worked along with Methuen Police Officers to assist them in some duties and relieve them from other duties
Assisted staff in the performance of their assigned duties
Gained invaluable insight into Methuen’s law enforcement system and how it worked.
Education
Cyber Security Certificate - Information Technology
UNIVERSITY OF MASSACHUSETTS LOWELL
true
05-2025
Bachelor of Science Criminal Justice - Criminal Justice
UNIVERSITY OF MASSACHUSETTS LOWELL
Lowell, MA
05-2020
Associates in Science Criminal Justice - Criminal Justice
NORTHERN ESSEX COMMUNITY COLLEGE
Lawrence, MA
12-2017
Skills
Bilingual in Spanish & English
Trained in Lenel and ExacqVision
Knowledgeable in Microsoft Word, Excel, PowerPoint and Teams
Customer Service
Alarm systems
Incident Response
Alarm monitoring
Network Security
Access Control Systems
Timeline
Security System Technician
Charles River Laboratories
10.2022 - Current
Security Officer
Charles River Laboratories
10.2016 - 10.2022
Internship
Methuen, MA Police Department
09.2016 - 12.2016
Cyber Security Certificate - Information Technology
UNIVERSITY OF MASSACHUSETTS LOWELL
Bachelor of Science Criminal Justice - Criminal Justice
UNIVERSITY OF MASSACHUSETTS LOWELL
Associates in Science Criminal Justice - Criminal Justice