Andrea Magana Valdovinos
San Jose,CA
Summary
Accomplished Supervisor focused on meeting client expectations and achieving company goals. Drives success by directing high-producing teams while developing lasting employee rapport.
Overview
11
11
years of professional experience
Work History
Global Security Operation Center (GSOC) Manager
Allied Universal Security Services
12.2022 - Current
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
- Managed a team of security personnel, providing regular training for improved performance and professional growth.
- Received Emergencies calls and observed responses by effectively dispatching to official units while tracking data in CAD.
Acting Watch Commander
Security Industry Specialists
04.2022 - 12.2023
- Strong dedication to operations, excelling in both field and administrative roles within the deployment.
- Contacting the appropriate global security manager for SOR-related issues.
- Assisting as a backup for billing supervisor.
- Checked employee timecards and invoices for errors and accuracy while updating in salesforce.
- Managed and responded to correspondence and inquiries from client and operations team.
- Quality control checks for black cloth emails.
Supervisor
Security Industry Specialists
09.2020 - 12.2023
- Created successful break relief schedules for each team member to maintain deadlines and meet California Meal Period and Rest Breaks.
- Submitted documentation for weekly payroll and enforced policies.
- Partnered with management to coach, discipline and manage employees.
- Assisted in leading each shift by delegating duties and assigning specific tasks to deploying officers.
- Offered online and voice-based support responses to client operational queries, providing resolutions or dispatching guards as necessary.
- Managed multiple projects simultaneously using organizational and analytical skills.
Lead Specialist
Security Industry Specialists
05.2019 - 09.2020
- Assisted badging office with new hire orientations.
- Training specialist on SORs to be informed and attentive to all contractors ensuring they are within view and scope of work to protect client property.
- Assisted in the process of black cloth( documenting and escalating).
- Assisted with door unlocks and walk-throughs.
- Time management ensuring breaks and lunches are completed.
Merchandise Manager
Gilroy Gardens Family Theme Park
06.2013 - 09.2018
- Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
- Strategically scheduled team members to maintain optimal staffing levels at all times.
- Maintained established merchandising standards, including window, sales floor and promotional displays.
- Shared best practices for sales and customer service with other team members to help improve the store’s efficiency.
- Priced merchandise, stocked shelves and took inventory of supplies.
Education
Associate of Arts - Business Management
Gavilan College
Gilroy, CA12.2020
Certificate - Communications
Gavilan College
Gilroy, CA03.2016
Skills
- Bilingual in Spanish & English
- Outstanding interpersonal skills
- Staff training and development
- Administrative knowledge
- Inventory management
- Data entry
- Dispatch Coordination
- Schedule Management
- Incident Reporting
Timeline
Global Security Operation Center (GSOC) Manager
Allied Universal Security Services
12.2022 - Current
Acting Watch Commander
Security Industry Specialists
04.2022 - 12.2023
Supervisor
Security Industry Specialists
09.2020 - 12.2023
Lead Specialist
Security Industry Specialists
05.2019 - 09.2020
Merchandise Manager
Gilroy Gardens Family Theme Park
06.2013 - 09.2018
Associate of Arts - Business Management
Gavilan College
Certificate - Communications
Gavilan College