Summary
Overview
Work History
Education
Skills
Certificationsawardsgroups
Accomplishments
Certification
Timeline
Generic

Troy Thomas

Bothell,WA

Summary

Skilled and dedicated Criminology professional experienced in leading security teams and active investigations in business environments. Able to build trust and rapport quickly via effective communication and interpersonal skills. Seeks resourceful, well thought out and creative solutions to solve challenges by employing critical thinking, analytical skills, and good judgment for best results. Values continual personal and professional development and sets growth goals for achievement.

Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.

Knowledgeable Security Manager with solid history of managing teams and driving operational success. Skilled in implementing strategic initiatives that enhance productivity and efficiency. Demonstrated ability in problem-solving and decision-making.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Global Security Operations Center (GSOC) Manager

Allied Universal/Pfizer
12.2014 - Current
  • Company Overview: Helped create a new GSOC department for a biotech company
  • Helped create a new GSOC department for a biotech company
  • Lead a team of GSOC operators to protect the client’s property and assets
  • Personally train each new operator
  • Perform investigations when needed
  • Coordinate with the Corporate Security team on making Business Continuity Plans
  • Integrate off site Security Operations Centers (SOC) into the GSOC
  • Create post orders and site orders
  • Management of Lenel security program as well as Milestone the security camera program
  • Maintain inventory of the client’s keys for all their buildings
  • Oversee all Incident Reports and Daily Activity Reports that are generated by the physical security team
  • Work with the Executive Protection Director on planning trips and routes for their Executive Committee
  • Helped create a new GSOC department for a biotech company
  • Managed and motivated employees to be productive and engaged in work.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Defined clear targets and objectives and communicated to other team members.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Fraud Prevention Investigator

Northwoods Fraud Investigations
01.2013 - 12.2013
  • Actively pursue and investigate cases suspected of fraudulent activity which may have resulted in unauthorized benefits from the county
  • Perform on site evaluations and conduct interviews with suspects
  • Utilize program applications, social media, public records, and eyewitness accounts to determine program violations
  • Report violations to the Department of Health and Human Services and as needed the County Attorney's Office
  • Serve subpoenas to individuals

Education

Master’s - Public Safety Administration

Southern New Hampshire University
11.2024

Bachelor's - Criminal Psychology / Criminology

Southern New Hampshire University
01.2016

Associate - Criminal Psychology / Criminology

Rasmussen College
Eagan, MN
01.2014

Skills

  • Investigations
  • Physical Security
  • Cyber Security Basics
  • Windows Programs
  • Critical Thinking
  • Dataminr
  • Lenel
  • Milestone Xprotect
  • S2 Access Control
  • Team Management
  • Time Management
  • Verbal and written communication
  • Complex Problem-Solving
  • Security protocols
  • Knowledge sharing
  • Access Control
  • Creating SOPs
  • Hiring

Certificationsawardsgroups

  • Unarmed Guard License in WA
  • CPR/AED
  • Disaster Preparedness
  • Present International Security Management
  • Member of Honor Society of Leadership and Management

Accomplishments

  • Lead multiple security teams with succession.
  • Helped create a new GSOC and hired new operators.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Certification

  • CPR/AED Certification
  • Disaster Preparedness
  • International Security Management

Timeline

Global Security Operations Center (GSOC) Manager

Allied Universal/Pfizer
12.2014 - Current

Fraud Prevention Investigator

Northwoods Fraud Investigations
01.2013 - 12.2013

Bachelor's - Criminal Psychology / Criminology

Southern New Hampshire University

Associate - Criminal Psychology / Criminology

Rasmussen College

Master’s - Public Safety Administration

Southern New Hampshire University

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Troy Thomas