ALEXIS M. OWENS
Philadelphia,PA
Summary
Seasoned GSOC Manager at Comcast Corporate with a robust background in enhancing security protocols and managing critical incidents. Excelled in the Army Reserve, ensuring soldier readiness and operational compliance. Skilled in Oracle and proficient in Microsoft365, demonstrating exceptional problem-solving abilities and a commitment to developing security awareness.
Overview
14
14
years of professional experience
Work History
Global Security Operations Center (GSOC), Manager
Comcast Corporate
Philadelphia, PA
06.2017 - Current
- Effectively applied established practices that comply with regulatory guidelines and standards
- Manages a team including security officers, contract service providers, and other external security workgroups
- Manage emergency incidents, including but not limited to medical, fire, and critical incidents
- Develop and improve security awareness and protocols
- Consistent exercise of independent judgment, discretion, and integrity in matters of significance
Operations NCOIC / Sergeant First Class
Army Reserve
Red Bank, NJ
11.2010 - Current
- Responsible for Soldier welfare and readiness ensuring the health, morale, and discipline of assigned personnel
- Plan, coordinate, and execute training while tracking training requirements
- Oversee unit’s operational and logistical movements and sustainment
- Ensure unit operations align with Army regulations and safety standards
Database Coordinator
Comcast Cable
Philadelphia, PA
11.2013 - 06.2017
- Exceptional in database skills, BIGcenter and Oracle
- Assist with any customer service issues within the database
- Train field personnel on the use of the database
- Great organizational skills with building access rights and work orders placed
Education
Associates - Liberal Arts and Sciences major
Burlington County College
Mt. Laurel, NJ12.2017
Bachelor’s - Emergency Management
American Military University
Charles Town, WVSkills
- Administrative Support
- Proficient with Microsoft365
- Knowledge and experience with various computer programs and applications
- Familiar with CenterStone
- Familiar with iOffice
- Familiar with OneFacility
- Familiar with G4S
- Familiar with Oracle
- Data Entry
- Budgeting
- Training and Development
- Critical Thinking
- Problem Solving
- Physical security controls
- Security information and event management
- Security policy development
Timeline
Global Security Operations Center (GSOC), Manager
Comcast Corporate
06.2017 - Current
Database Coordinator
Comcast Cable
11.2013 - 06.2017
Operations NCOIC / Sergeant First Class
Army Reserve
11.2010 - Current
Associates - Liberal Arts and Sciences major
Burlington County College
Bachelor’s - Emergency Management
American Military University