Moneka Sneed

Maintain situational awareness of all sites by continuously monitoring CCTV, alarms, and access control systems.

• Identify unusual activity, conduct remote investigations, and respond to security incidents in real time.

• Communicate with field officers, supervisors, and emergency responders to coordinate responses and resolve situations.

• Control badge access, verify identities, and ensure compliance with security protocols.

• Monitored access points, checked IDs, and maintained controlled entry for students, staff, and visitors.
• Conducted safety checks, wrote daily activity reports, and supported investigations by reporting suspicious activity.
• Assisted with crowd control during campus events, providing clear communication and maintaining a safe environment.

Provide excellent customer service by answering questions, resolving concerns, and assisting members while monitoring check-ins and access.

• De-escalate conflicts and handle issues calmly and professionally to maintain a safe and welcoming environment

• Support daily operations by managing member inquiries, updating accounts, and documenting activity for management.

• Led section operations, including inventory accuracy, restocking, and product presentation
• Trained and supported staff while fostering a positive and productive work environment
• Collaborated with management to address customer needs and keep the store running smoothly.

• Assisted customers with product questions, purchases, and general support, including operating the POS system, while maintaining a friendly shopping environment.
• Restocked shelves, rotated products, and ensured displays were clean, organized, and well-maintained.
• Supported store operations by bagging items, managing carts, and maintaining overall store cleanliness.