Microsoft Excel
Christopher Mulvenna
Anthem,Arizona
Summary
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs. A dedicated team leader committed to fostering growth and collaboration among peers.
Overview
20
20
years of professional experience
Work History
Senior Loan Officer
Union Home Mortgage
02.2017 - Current
- Collaborated with underwriting team to expedite loan processing times and ensure timely closings for clients.
- Submitted loan applications to underwriter for verification and recommendations.
- Trained and coached fellow Loan Officers as a Team Lead for 2 years with the company.
- Developed strong relationships with borrowers, resulting in high levels of customer satisfaction and repeat business.
Loan Officer
Rocket Mortgage
06.2015 - 01.2017
- Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
- Maintained strict confidentiality of bank records and client information.
- Managed a typical pipeline of 20 active loans per month.
- Delivered exceptional customer service by promptly addressing client concerns and resolving issues as they arose during the lending process.
Operations Manager
LA Fitness
06.2005 - 05.2015
- Drove a culture of continuous improvement by encouraging employee feedback and implementing changes as needed.
- Established effective communication channels, fostering strong relationships between team members and departments.
- Mentored 10-20 team members in developing their skills and advancing their careers within the organization.
- Conducted regular audits of internal processes to maintain compliance with regulatory requirements.
Education
Bachelor of Science - Business Management
University of Phoenix
Tempe, AZSkills
- Goal-oriented mindset
- Time management efficiency
- Effective communication techniques
- Conflict resolution
- Problem-solving capacity
- Relationship management prowess
- Team leadership experience
- Client relations
- Risk management assessments
- Sales expertise
- Excellent communicator
- Customer service
Accomplishments
- Supervised team of 15 staff members to increase production 20% Year over Year.
- Resolved client issues with effective communication.
- Collaborated with team of 3 in the development of Departmental Training Program.
- Achieved 50% of my team on President's Club through effective coaching.
- Trained other Operations Managers and Loan Officers.
Military Service
U.S. Marine Corps Veteran. Honorable Discharge. E-4 (Corporal)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
RemoteHybridImportant To Me
Company CultureHealthcare benefitsWork from home option401k matchPersonal development programsCareer advancementSoftware
Microsoft Word
Hubspot
Microsoft Teams
Power Point
One Note
Quote
"Nobody cares how much you know, until they know how much you care."
Theodore Roosevelt
Timeline
Senior Loan Officer
Union Home Mortgage
02.2017 - Current
Loan Officer
Rocket Mortgage
06.2015 - 01.2017
Operations Manager
LA Fitness
06.2005 - 05.2015
Bachelor of Science - Business Management
University of Phoenix
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